Air-conditioning Maintenance · Serangoon
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Merit Top-10
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01
"Would like to say a very good job to Eddie from Skyzone for the installation works that have been done professionally today at Buangkok resident. Would recommend Eddie as the coordinator and the installer person. Thanks again Eddie and teams for the tight schedule work. Definitely will recommend friends to Skyzone and also the person that help alot on the work on site to go smoothly (Eddie). 😊👍🏼 Keep up the good work."
— Master Noob · 3 years ago50 Serangoon North Ave 4, #06-04 First Centre, Singapore 555856Merit Score 4.80 -
02
"Absolutely unacceptable experience with Daikin Singapore. My Daikin aircon is only 3 years old, and the problems started within the first year — constant gas leaks, REPEATED gas top-ups, and I even paid around $480 for a sealant because I was told there was leakage. Now the compressor has failed. Here is where it gets outrageous: The compressor is under warranty, yet the service team sent me a quotation showing that I still have to pay $600 labour for compressor replacement, another $130 dismantling fee, plus GST — totaling about $795.70 in labour alone, for a part Daikin acknowledges is faulty and covered under warranty. On top of that, another part in the condenser unit is spoilt, costing another ~$333 and additional charges. The total quotation came up to $1,305.82. So tell me, what exactly is “under warranty” here? If the part is covered but the labour to fix Daikin’s own faulty part costs more than the part itself, then this warranty means nothing. It is just a way to shift the cost back to the customer and call it “policy.” When I spoke to customer service (Denise and Kesvin), they both admitted the labour cost is high, but simply repeated “that’s how it is.” No explanation. No accountability. No effort to resolve. And the solution they suggested? They told me I could remove the compressor myself, bring it to their AMK industrial building for a one-to-one exchange, then bring it back and install it myself — to avoid labour fees. So Daikin expects customers to be their own aircon technicians, just to avoid paying nearly $800 labour for their manufacturing failure. To make matters worse, the customer service Lali then just sms me the above quotation and said: “Please help to sign and attach back.” No explanation. No breakdown. No discussion. JUST SIGN AND PAY. This is not just poor service — it is unethical, dismissive, and deeply unfair to customers who purchased Daikin believing it to be a reliable brand. I am extremely disappointed and feel completely let down. Daikin needs to re-evaluate its warranty policy, its labour pricing, and most importantly, how it treats its customers. I would strongly advise others to think twice before choosing Daikin. This experience has been a nightmare."
— Karen Tai · 4 months ago10 Ang Mo Kio Ind Park 2, Singapore 569501Merit Score 4.40
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