Daikin Airconditioning (Singapore) Pte. Ltd.

Absolutely unacceptable experience with Daikin Singapore. My Daikin aircon is only 3 years old, and the problems started within the first year — constant gas leaks, REPEATED gas top-ups, and I even paid around $480 for a sealant because I was told there was leakage. Now the compressor has failed. Here is where it gets outrageous: The compressor is under warranty, yet the service team sent me a quotation showing that I still have to pay $600 labour for compressor replacement, another $130 dismantling fee, plus GST — totaling about $795.70 in labour alone, for a part Daikin acknowledges is faulty and covered under warranty. On top of that, another part in the condenser unit is spoilt, costing another ~$333 and additional charges. The total quotation came up to $1,305.82. So tell me, what exactly is “under warranty” here? If the part is covered but the labour to fix Daikin’s own faulty part costs more than the part itself, then this warranty means nothing. It is just a way to shift the cost back to the customer and call it “policy.” When I spoke to customer service (Denise and Kesvin), they both admitted the labour cost is high, but simply repeated “that’s how it is.” No explanation. No accountability. No effort to resolve. And the solution they suggested? They told me I could remove the compressor myself, bring it to their AMK industrial building for a one-to-one exchange, then bring it back and install it myself — to avoid labour fees. So Daikin expects customers to be their own aircon technicians, just to avoid paying nearly $800 labour for their manufacturing failure. To make matters worse, the customer service Lali then just sms me the above quotation and said: “Please help to sign and attach back.” No explanation. No breakdown. No discussion. JUST SIGN AND PAY. This is not just poor service — it is unethical, dismissive, and deeply unfair to customers who purchased Daikin believing it to be a reliable brand. I am extremely disappointed and feel completely let down. Daikin needs to re-evaluate its warranty policy, its labour pricing, and most importantly, how it treats its customers. I would strongly advise others to think twice before choosing Daikin. This experience has been a nightmare.

Review Title: Disappointed with Product Reliability and Repair Cost - Daikin Singapore I chose Daikin because it has always been known as a reliable and trusted air-conditioning brand. In fact, this is the second time I have chosen Daikin for my home, which is why I had high expectations for both the product quality and after-sales support. Unfortunately, I am deeply disappointed with my Daikin air conditioner (Model: MKM75VVMG), purchased in August 2024. The unit started showing problems shortly after the one-year warranty period ended, around August 2025. From a consumer’s perspective, having an aircon malfunction barely after one year of usage is simply unacceptable for a premium and trusted brand. What makes the experience even more frustrating is that I am now expected to bear the repair costs for an issue that should not have happened so soon. The quotation provided amounts to S$519.71 (including GST), even after a 20% discount on selected parts. The charges include labour, system analysis, PCB ASSY replacement, and printed circuit replacement. For a relatively new unit, this is extremely disappointing and does not feel like a fair resolution. As a returning customer who trusted the Daikin brand again, I honestly expected better reliability and stronger service recovery support. The prolonged inconvenience since August 2025, especially during this period of warm weather, has caused considerable discomfort and concern for my household. Most importantly, my daughter’s health and wellbeing remain my utmost priority. Because of her condition and the urgent need to restore a functioning air-conditioning system at home, I reluctantly agreed to proceed with the replacement under the terms proposed. That said, this experience has significantly affected my confidence in Daikin’s after-sales support and customer care approach. While we chose Daikin again based on trust and reputation, the outcome and handling of this matter have been very disappointing from a loyal customer’s perspective. Regrettably, this will be my final Daikin purchase for myself, and I will also be unable to recommend Daikin to my friends and relatives moving forward due to this experience. I sincerely hope Daikin takes customer feedback seriously and reviews how such cases are handled in future.

I had a really great experience with Daikin and wanted to give a shoutout to their team. A few years ago, my aircon (which was newly installed then) kept having issues. My contractor charged me quite a lot for multiple visits but never managed to fix the problem. I later found out that during the warranty period, Daikin wouldn’t have charged for those visits, which was honestly quite shocking. Back then, Ms Priscilla and her manager Terry were very patient and took the time to understand my situation. They arranged for a service team to come down, and the team was able to diagnose the issue properly. It turned out to be a drain pipe issue (not even the aircon itself). Once fixed, everything worked perfectly after that. Recently, I encountered another issue and my servicing contractor quoted me for repairs again. Based on my past experience, I decided to contact Daikin for a second opinion. Ms Priscilla responded very quickly and even helped arrange a next-day appointment, knowing my young kids were affected by the heat. The service team that came (Jack’s team, same as before) was very professional. Even though I told them what my contractor had recommended, they didn’t just follow blindly. They did their own checks, identified the actual issue, and recommended a much cheaper and correct solution instead. I’m really thankful that Daikin didn’t take the chance to upsell or replace unnecessary parts. That level of honesty and professionalism is rare. Overall, very impressed with both the front-end and backend team. Highly recommend Daikin for their reliable service and integrity.

Complaint Regarding Defective Daikin FCU and Poor Customer Service Dear Daikin Customer Support, I am writing to formally express my frustration and dissatisfaction with the brand-new Daikin Fan Coil Unit (FCU) I purchased, which leaked refrigerant upon first usage. Prior to this complaint, my installer conducted a comprehensive piping pressure test, including an isolated pressure test on the FCU. The results confirmed that the leakage was solely due to a defect in the brand-new Daikin unit, resulting in a total loss of refrigerant and an error code upon its first activation. Despite reporting this issue before Christmas, I am still waiting for a resolution. To make matters worse, I was informed that Daikin’s proposed solution is to replace only the leaking cooling coil. This is unacceptable. I purchased a brand-new unit and should not be forced to accept a repaired system that was defective from the start. As a consumer, I expect better quality control and customer service from a brand with Daikin’s reputation. This experience has been disappointing and frustrating. I urge you to replace the entire defective unit immediately, as it is unreasonable to compromise on the quality of a product I paid for in full. Please let me know what additional proof, if any, is required to process a full replacement. I trust that Daikin values its customers and will rectify this issue promptly to restore my confidence in your brand. I look forward to your prompt response. Update April 2025: Another fan coil issue with the new Daikin FCUs. This time, determined to be leaking fan coil again. Well done Daikin. Out of 9 FCUs brand new, 3 broke down within 5months. So much so for brand loyalty. Should have chosen MITSUBISHI instead.

Amazing AC repair service by team members Harry and Ramu. Extemely professional, friendly, experienced and skilled at providing solutions for a faulty AC. They clearly communicated the issue and went above and beyond to ensure the repair was done perfectly and on time. Daikin products are only as good as the after sales service and these guys deserve a raise for being fantastic at their jobs.