Yegara Host

I have been using Yegara Host for the past six or seven years. In the early years, the service was good and the support team was amazing. I even gave them a positive review at that time. Unfortunately, I am very disappointed with the current level of support. I do not know what has changed, but the support team has become very poor and negligent. My website suddenly lost its database connection, and when I checked, the database itself was missing. I contacted the support team to explain the issue. One of the support staff replied by saying, “We manage over 20,000 domains, and we have no reason to touch yours.” I never claimed that they intentionally caused the problem, so this response felt completely unnecessary and very disrespectful. Imagine having your business website down and receiving no real help from your hosting provider. This experience has caused us significant inconvenience. As a result, our team has decided to discontinue all services with Yegara Host, including more than 20 domain names we host with them.

Wow, I am amazed that I haven't rated Yegara 'till now. You guys are the best. It's been almost 5 years since I started using your services. I appreciate your customer service and support. I appreciate that the server you guys are using has been up and running since I started the subscription. All services with a fair price, that's amazing, guys. Thank you for everything.

I've been using Yegara Hosting for most of my local clients. What stands out for me is their customer support, They really exceed my expectation. Always available, they are fast to respond.

Rude and Unprofessional Customer Service Dear Management, I am writing to file a complaint regarding the extremely poor customer service I received when I contacted your support team about my website being down. Not only did I fail to receive any proper explanation of the issue, but the operator I spoke with was rude, dismissive, and clearly untrained in basic customer service. This behavior is completely unacceptable and reflects very poorly on your company. I expect this incident to be reviewed seriously, and I would appreciate a clear response regarding both the reason for my website’s downtime and the action taken to address this issue. Sincerely, [Abe]

Hello Yegara, Your hosting service is excellent, offering competitive prices. However, as I’m currently out of the country, I wasn’t aware of your Sunday closure. I recommend notifying customers when their messages are received and providing an expected response time. Overall, I appreciate your service and suggest enhancing customer communication. Thank you!