Xi Men Jie 西門街 (Bukit Panjang Plaza) Wholesome Taiwanese Meals

Ordered takeaway chicken porridge at 7:30pm. No sides / drinks, just porridge. There was no queue, and no sign that said anything about the waiting time. Waited 20 mins before going to the counter to ask the staff if my food was ready, all I managed to say was an “excuse me” before he asked me to wait while he prepared another customer’s food, then walk away to serve it and never came back to me, obviously trying to avoid my question. Stood there insistently until another staff saw me waiting and asked me for my order, which I showed him my queue number. He then had to search for my order receipt, which took him a while too, before he told me that they are preparing it, and only then did I see them start to cook my food. Got my food after 8pm. For such a quick order they really should have gotten it out a lot sooner. There probably was no intention to even prepare my order if I hadn’t asked and I probably would have had to wait an hour. Had another customer who came to complain that he had been waiting 45 mins for his order and he had already came to check in twice. The staff (same guy who avoided me) seemed completely uninterested and barely reacted. Zero customer service. Their kitchen is not well organised and there was obviously no well established workflow. The staff were overwhelmed and there were many unhappy customers because orders were being delivered wrongly and taking too long as well. Their management needs to put better systems in place because this store cannot manage crowds AT ALL. And my order ended up being such a sad portion (only filling half the takeout container) after all that. Don’t come here.

Nice place but at too far corner. Just opp NTUC checkout. Food is good. Authentic Taiwanese flavour. Ate the braised pork rice. Not oily enough as I enjoyed those fatty meat. Just small portion is really for those that are not hungry yet craving for some food. Will definitely come back to try for other food on the menu.

This restaurant is not bad in terms of food and service. The food was nice and not too salty and the service is fast at within 8 minutes. I feel the price range is considered cheap for these kinds of restaurants. I would recommend and would go again if I had the chance.

Fantastic find in Ximending!The food was bursting with authentic flavor and the service was super friendly. We tried the braised pork rice and oyster mee sua– both were absolutely delicious and full of local character. Great value for money in a lively atmosphere. A must-try when in the area!

Has ordered Mentaiko Salmon Fillet Egg Fried Rice and Taiwanese Rice Noodle. Both tastes great and delicious, not too oily / salty 😊