Web Alliance Limited - Bespoke Software, CRM, ERP & APPs

I’ll be honest — when I first reached out to Weballiance, I wasn’t entirely convinced. With so many off‑the‑shelf CRM systems available, I wasn’t sure whether their service would justify the price or offer anything truly different. After giving it a lot of thought, I realised I wanted something tailor‑made for me and my business. The stage‑payment structure also gave me confidence — if things didn’t work out, I wasn’t risking a large upfront cost. From day one, I was introduced to my project manager, Liza, who has been fantastic in her role. Nothing is ever too much trouble. She is the only person I deal with directly, which works brilliantly because she gets to know you, understands your workflow, and quickly grasps exactly what you need from your CRM. We have weekly Zoom meetings, with her team working in the background to ensure everything runs smoothly. I’ve now completed Stage 1 of my CRM, and throughout the process — weekly emails, constant tweaks, and my many requests to “change this and that” — I have never once heard the words, “No, we can’t do that.” It’s always, “Leave it with me.” Then, a few days before our next meeting, I receive an email confirming that all amendments have been completed and are ready for me to test. During each meeting, we review everything that’s been updated or added. And even then, once I start using the system with real jobs, I often realise I want to adjust things further. Every time, I apologise for the extra changes, and every time, the same thing happens — two days before the next meeting, the updates are done and ready for me to explore again. Stage 1 has given me a full customer database, quoting tools, project planning, tick‑boxes for skips, planning requirements, and all the little details that often get missed when starting a job. Everything I need is right there when I log in. I also have task lists, snagging, service calls, and more. I’m genuinely impressed with how efficient and smooth the whole process has been. I would not hesitate to recommend Weballiance. They have never said “no,” never missed a deadline, never cancelled an appointment, and Liza’s response time to emails is incredible. Thank you to the entire team for all your hard work so far on Stage 1 of my CRM — and apologies for all the amendments and changes along the way. I’m looking forward to Stage 2, covering project management and scheduling, and I’ll be reviewing again once that’s complete.

We are a small to medium-sized structural engineering consultancy that previously relied on numerous self-made Excel spreadsheets to manage projects, client information, and data records. This approach became increasingly time-consuming and inefficient, prompting us to seek a comprehensive, all-in-one solution. After reaching out to several providers, Web Alliance stood out by clearly understanding our needs, which gave us the confidence to move forward with them. While the transition process required time and effort, the end result has significantly improved how we manage our operations. The reporting features, in particular, have provided valuable insights, helping us streamline workflows and boost overall efficiency. we are extremely happy with the system provided by Web Alliance, which is beyond what we expected. Working with the Web Alliance team has been straightforward and positive, and we look forward to continuing our collaboration.

UPDATE. We began working with Ashish and the team at the end of 2022. We are an Agency and needed support to manage and develop our custom made CRM system. Have been really pleased with the support Web Alliance has provided. There is a strong dedication to attention to detail which is essential to run these kinds of projects. It was as easy as it could be to start working with them and the ongoing support since launch has been great. I would have absolutely no hesitation recommending their services.

I help run a support service in the VCSE sector, where I work as the impact manager. As our service works differently, we needed a bespoke system (through CRM software development) to meet all our needs, so that we could best support our service users. We had tried to get this system working with other providers but it hadn't quite been successful. However, once we moved over to Web Alliance, the system they created was quicker and more reliable. They worked incredibly hard to ensure that the system worked as we needed it. They were very responsive, and clearly cared for us, understanding that this work would impact our ability to support our vulnerable service users. Overall, Web Alliance have been easy to work with, creating a system that has significantly improved the system, which has improved both the staff's experience and our ability to bring the best outcomes for people. I certainly recommend them to other organisations in need of system development!

I had been .looking for a long time for a good IT company to develop a new CRM for me and was delighted when at last I met Ashish and his team at Web Alliance. Web Alliance is a very professional company. No job is too big (or too small !) and I have found the whole team to be highly competent, focussed and reliable. I now have a high functioning CRM and look forward to the final stages of our project when I will have a much better system- well designed, intuitive to use and an excellent support to my business. Thanks Ashish, Alin and everyone at Web Alliance!