Tutor City Home Tuition Agency

I would like to commend the tutor agency, especially the admin staff whom I liaised with. She was very helpful, responsive, and proactive in updating me throughout the tutor matching process. Her service was excellent and much appreciated. We were initially matched with a female tutor to teach Science for my son, who was preparing for his PSLE. At the beginning, we found her teaching effective and were pleased with her progress, so we asked if she could also take on Mathematics and English. She agreed and started teaching these subjects as well. However, as time went on, it seemed that she had taken on many more assignments, and her schedule became increasingly tight. There were occasions when she had to reschedule our lessons. While this was inconvenient, we were understanding and accommodated the changes. After teaching my son for only about two months, she informed us that she would no longer continue with the tuition. What made this particularly difficult was that the PSLE was only about three months away at that point. It was a critical period for my son, and finding a replacement tutor on short notice added unnecessary stress for our family. During our final conversation, she explained that she was contacting parents to discontinue students whom she felt could not meet her expectations, were unlikely to improve, or were not putting in sufficient effort. She also brought up an occasion when I had left my son at home with her during a lesson because I needed to visit my mother, who had been admitted to the hospital. While she had seemed fine with it at the time, she later commented that she was “not a babysitter.” In the same conversation, she made remarks about my son, saying that because he was very enthusiastic about sports, he was unlikely to achieve better academic results. These comments were deeply hurtful and upsetting. As a parent, I believe every child learns differently and deserves encouragement rather than being judged based on assumptions about their potential. Although she did not directly say she was dismissing my son, she repeatedly mentioned that she preferred to teach students whom she believed could achieve better results, as this would be beneficial for her portfolio. While I respect that tutors may have their own teaching preferences and expectations, I was disappointed by both the timing and the manner in which the tuition was terminated. I remain grateful to the agency for their professionalism and support throughout the process. However, my experience with this tutor was disappointing due to the lack of commitment during a crucial academic period and the insensitive comments that were made about my child.

I had a very positive experience engaging this tuition centre agency. Benson was responsive, efficient, and highly responsible throughout the process. He addressed my queries promptly and ensured that my requirements were well understood and met. I would highly recommend their services to anyone looking for a reliable tuition agency

Highly recommend this agency! They are incredibly efficient—I received a shortlist and found an excellent tutor within just 2 days of submitting my request. My child has been having lessons for a month now and is very happy with the progress. Excellent service!

Benson was very prompt in his reply and helpful in matching the most suitable tutor to the student and vice versa. Tutorcity is very flexible in its rates for students as well as tutors! Awesome service!

Benson is very good! He managed to match me a good tutor. So far so good. We did 1 month alreasy with his tutor.