tricoma AG

I've been working with tricoma since April 2012, initially as a direct employee at tricoma, and now with my own agency, eAngels. Four former tricoma employees are part of our team, all of whom have been using it for over 10 years. There are reasons for this. What convinced me back then, and still convinces me today, is the architecture. Every module has the same structure, every function is self-contained. If a client has a special requirement that isn't included in the standard version, we can develop it as a custom app or plugin without disrupting the overall system. That's really enjoyable. However, there is one drawback: tricoma has grown massively over the years. Anyone starting out today is faced with a system that is easily 10 to 20 times more comprehensive than what I encountered in 2012. Without training or a partner who knows their way around, this can be overwhelming. For us as an agency, this is naturally an advantage. We understand every setting and can tailor the process precisely to each company's needs.

We've been using tricoma's inventory management system for over two years now and are extremely satisfied! The system is completely reliable, clearly structured, and thanks to the numerous apps, perfectly customizable to our needs. The fact that it's all web-based is particularly convenient, saving us a lot of our own hardware. Special praise goes to the support team: always friendly, helpful, and incredibly quick to respond to any issues. Everything is resolved efficiently and with dedication. In short: top-notch software, top-notch service – we highly recommend tricoma!

We've been using Tricoma for quite some time now and are extremely satisfied. We'd particularly like to highlight: Our online shop runs smoothly, quickly, and with absolute reliability – not a single outage in all this time. Managing over 50,000 products across numerous categories and variations is seamless and easy to navigate. The ticketing system for internal and external communication works flawlessly and saves us a significant amount of time. Quotes are automatically converted into orders, and the entire dropshipping process runs fully automatically and without errors. All in all, it's a very well-rounded, high-performance inventory management system that does exactly what you need – without constant workarounds or annoying bugs. Excellent value for money.

We are very satisfied with our inventory management system. Even though we don't use it for an online shop, but rather for everyday office tasks – calculating costs, writing quotes, and creating product listings – compared to our old system, we are definitely twice as fast, and everything has a simple and easy-to-understand workflow. We always have a competent contact person. Layout changes or questions were implemented quickly. The system costs a bit of money, but it's worth it. Thumbs up, keep it up!

Over 4 years with Tricoma We're not a typical online shop; we primarily sell wood pellets and wood fuels in the region. Many orders still come in the traditional way, by phone – yet the entire process runs absolutely smoothly through Tricoma: from order taking and automated order processing to the scanning station where our drivers can print delivery notes directly. The POS system in our warehouse outlet also works flawlessly – stable, simple, and fast. Another huge plus is the DMS (Document Management System): We scan all our mail, receipts, invoices, and contracts and can find any document again in seconds. No more paper clutter, no more searching – everything is neatly digitally archived and linked to the relevant processes. What I particularly appreciate about Tricoma: ✅ The system is extremely flexible – you can program and customize many aspects yourself, precisely tailored to your own workflows. ✅ And the best part: You learn as you go, understand how the system works – and thus become increasingly independent. At infire GmbH, we use Tricoma as our central hub for inventory management, order processing, point-of-sale, and document management – ​​and it's a perfect fit for our business model. Anyone who isn't just a run-of-the-mill shop, but a company with unique processes, will love Tricoma: flexible, powerful, and reliable.