MindChamps MindSpace @ Toa Payoh Central | After School Student Care for P1-P5 | MindChamps Enrichment for P1-P5

We are extremely disappointed and frustrated with our experience at Mindspace TPY. Firstly, the way basic needs are handled is unacceptable. The children’s water intake appears to be deliberately controlled to reduce toilet trips, and they are asked to wait until someone is available to bring them to the toilet, instead of being allowed to go when needed. This is not only unreasonable but inhumane for young children. Safety is also a serious concern. The toilet is located outside the centre, yet supervision practices are questionable. We have personally observed a male trainer bringing a young female student to the toilet, which is highly concerning. In other instances, a female trainer simply waits outside instead of accompanying the children and ensuring the toilet environment is safe. For young kids, this is completely inadequate — there is no assurance of safety, and any parent would be worried about potential risks. The teaching environment is equally disappointing. Staff have been heard shouting at children simply for being excited and eager to answer questions. This is not discipline — it is discouraging and creates a negative learning atmosphere. There is also a lack of basic respect for parents’ time. Despite informing the centre in advance of a 5:30pm pick-up, children are still held back for homework or spelling during dismissal time, leaving caregivers waiting outside unnecessarily. Communication is poor and unprofessional. Feedback from parents is acknowledged but never followed up on, with no updates or resolution provided. The centre also fails to deliver on what was promised. We were told they would teach the “art of learning,” something they claim to be known for, yet there has been no evidence of this being implemented throughout Term 1. On top of that, despite paying for learning materials, we are still asked to provide our own practice books for class use. We were also told that additional worksheets would be given, but we have neither seen them nor has our child received any. This raises serious questions about transparency. Given the high monthly fees we are paying, the level of service, professionalism, and quality provided is nowhere near acceptable. It simply does not justify the cost. Overall, this has been a very disappointing experience, and the centre needs to seriously review its practices, safety standards, and accountability.

We had a very insightful and structured orientation. This gave us confidence in how our child will be supported when school starts. We greatly appreciate all the preparation work by the centre!

I recently attended the childcare orientation and found it extremely informative, well-structured, and reassuring. The staff introduced the center’s philosophy, daily routines, safety procedures, and communication practices in a clear and organized way. Overall, the orientation gave me confidence that my child will be in a nurturing, safe, and engaging environment. The staff came across as warm, knowledgeable, and genuinely invested in the children’s development. I left feeling comfortable and well-informed about the program.

I have visited a few after school centers and my daughter has decided to join MindSpace as she really enjoyed the open day, sort of her continuation to MindChamps days. I'm looking forward to seeing her academic progress as well as mind development! 😀

We had a great experience sending our child to Mindchamps and so this was a natural choice. When we went for the open house we were very impressed at how well it was run! The center is great and well furnished, the staff is friendly, helpful and informative when we asked about the program and schedule. We like how structured everything is and it feels like it I would be a worthy investment. We are excited for her to be part of this school and her learning journey!