Gradecool Air-Condition Pte Ltd

Had an urgent case with aircon units not cooling and needed servicing immediately. Niki attended to me and promptly arranged an evening slot with transparent rates. Ming and staff came down and explained the entire situation with gadgets and measurements, gave me total control on options and diagnosed the problem within 10 minutes. Was very impressed with the service and professionalism. Would definitely recommend and use their services in the future. Thank you so much 🙏🏼

We engaged this company for aircon servicing with one clear request before they started working: to protect our laminate flooring, which is highly sensitive to water. We repeatedly reminded the technician before work began. Although a plastic sheet was laid down, it was clearly not waterproof, and water seeped through, damaging our floor further. This could have been avoided with proper precautions. When we contacted customer service, we were extremely disappointed. Instead of taking responsibility, they pushed the blame to the technician and claimed it was not their problem — a shocking response from a company that should stand behind its services. Their replies were curt and defensive, even going as far as blaming our "old flooring" — when we had explicitly warned them in advance because it was fragile. Just because it was “old” (less than 8 years is not even considered old) that doesn’t give you the right to trash it further. Their response is apalling. We now have more floor damage than before, and a company refusing to be accountable. You can see in the video that the plastic used was ineffective, yet they remain unhelpful. Totally unacceptable customer service and poor handling of a preventable issue. Not recommended if you care about your home being treated with respect. *Update* Thank you for replying, but I need to clarify where your response does not reflect the actual situation. Plastic sheet protection – As shown in the video, the plastic sheet laid down was ineffective. Despite my repeated reminders that laminate flooring is extremely prone to swelling when exposed to water, it still seeped through and caused further damage. A precaution that fails its purpose is not a precaution at all. Resolution offered – The initial “resolution” was merely a $30 discount. Only after my review went public did I receive a WhatsApp message saying $100 was transferred. I had spent $810 in total, so let’s be clear — this was never about the money. It was about how poorly the matter was managed. Instead of taking responsibility, I was told to “settle it with the technician,” and when I asked for escalation, the technician himself was later scolded by the boss. That is not how a professional company should handle service recovery. Customer service handling – At no point was I given access to management despite repeated requests. Instead, the responses I received were curt, defensive, and even blamed my flooring for being “old.” Less than 8 years is not considered old, and more importantly, I had already highlighted its sensitivity to water before work began. Overall, this is not about compensation but about accountability. A professional company should take ownership and resolve issues respectfully, not downplay them in public replies or shift blame to staff. If your company is truly sincere about service recovery, then have management contact me directly to settle this matter properly — instead of putting out generic replies that attempt to cover up what really happened.

The service done by Michael and Kelvin was awesome. I will highly recommend their service. Great job done by them.

My Mitsubishi System 3 was already 11 years. Techs came and did an assessment and show me my blower was already rusted inside and coolant leakage is obivious. Manage to do half chemical wash for temporary cooling as parts are already old and spoilt but they they did the best in a bad situation. Gave very good recomendations and is very experienced and reasonable service. Very trusted company for aircon servicing. Been a long time customer. Highly recommended.

Michael and Kelvin provided a superb quality service! Very responsible and knowledgeable. They service both our office and home and did a great job. Very pleased with their service.