Byflou.com

Update: my order is 586396, and i have the same name and email address on the order so i doubt you really couldn’t find me… I will update my review once again if you will truly take care of this immediately, as stated. Scammers. They show you that items are in stock, then you place the order and they tell you the items will be delivered in 1 month. You wait patiently for one month and then they tell you you need to wait snother month. This happened to me so I took this as a joke and asked for my order to be canceled and to receive my money back. It’s been 1 month and I still don’t have my money back. They take so long to reply to emails or sometimes they just ignore them all together. When you call them you get empty reassurances that this time your request will be handeled and then again silence. I don’t understand how these scammer businesses still exist. If I won’t receive my money in 5 days max I will file complaints to the ECC and Danish Consumer Ombudsman , which I recommend other scammed clients do the same.

Based on my experience, I cannot recommend this company, nor people responsible for handling this matter. This review concerns order no. 594871. I submitted a formal complaint regarding this order in mid-February and sent the item back as instructed by the Byflou team. Despite waiting for a long time, I have not received a proper resolution, clear communication, or the requested refund. I later saw the company’s public update about bankruptcy, but customers with unresolved complaints and pending refunds should still receive clear information about what will happen next and who to contact. I kindly ask the company to contact me directly regarding this order and provide a clear update on the status of my complaint and refund request.

Worst customer service ever! On September 15, 2025, I ordered a rug from Lorena Canals. The stated delivery time was 8–13 days. However, what followed was a series of continuous delays, with the delivery date being postponed multiple times from October all the way to the end of January. The delay emails were sent in Dutch (my native language), but at one point I did have direct contact with someone named Sarah. After the last delay, my patience ran out and I submitted a new contact form online. I was then assisted by Nicole — a very kind and understanding woman who promised transparent and regular communication. I was even offered a small compensation, but since the (supposed) final delivery date was approaching, I decided not to accept it at that time. Yet again, I received another delay email — this time pushing the delivery to April… At that point, I politely requested a refund. Nicole agreed and asked for my bank details, which I provided on February 26, 2026. Since then, I have sent three reminders, but once again, there has been complete silence. I want to FINALLY close this matter, and I want my refund returned AS SOON AS POSSIBLE!!! Can SOMEONE please contact me? Not to give me the runaround or send me from pillar to post again, but simply with proof that my money has finally been refunded. Order number #593422

I odered in February, and was told my delivery would be postponed until April as some items were not available. I asked them to send what was available and refund me for the unavailable items. I recieved no reply, and now in May, I have still not recieved my order. I checked the website which now says they went bankrupt, have new owners and now believe they are not required to fulfil any missing orders. Judging by the other reviews, I find it hard to believe.

(Updating my previous review) A irresponsible 3rd party. Months of delay with my purchase(order no. 591644). They keep saying they will look at the situation but nothing. Since last week, they have stopped answering any queries completely. Very disappointing. I was supposed to have my order shipped by today (after 6 months waiting), however nothing came out. Completely unacceptable service. ------------------- One star is too many for ByFlou. Ordered few items - which takes 6-8 weeks to deliver - in September 2025 (order no. 591644). I have received multiple delay notification with lame excuses so far (now it's Feb. 2026). Have contacted Montana Furniture (the manufacturer) to see what the issue is. According to Montana, that is ByFlou mistake/fault. Again today I have received a delay notification of one month with no apology (though I had enough of it)! I would never buy anything from them and wouldn't recommend it to any. Worst online shopping experience I had so far.