Best Denki (IMM Building)

My husband recently purchased a sound system from Best Denki at IMM, where we were assisted by Shuffle Lee. He appears to manage brands such as JBL and others. Initially, we were inclined toward a JBL system and were about to finalize the purchase when we noticed a Harman Kardon system. Shuffle did not attempt to aggressively sell us any particular brand. Instead, he was composed, knowledgeable, and helpful in explaining the features of both JBL and Harman Kardon systems. The price difference between the two was significant, yet Shuffle’s excellent attitude and friendly demeanor stood out. He demonstrated his expertise and patiently clarified the distinctions between the products. It is rare to encounter such a dedicated salesperson nowadays. Ultimately, we decided to purchase the Harman Kardon system.

My husband and I were blessed to be served by Alvin Chong from the TV dept. He was very professional and so patient with all our queries. He wasn’t pushy at all and recommended what were best for us. We were very impressed by his sincerity and ability to accommodate our requests. We started with looking at one TV but ended up buying two tvs and one soundbar, all under one roof because of his genuine recommendations. And his after-sales service is top-notch too. Even after delivery of the products, Alvin still attended to our concerns and assisted us all the way. This is beyond a normal sales person’s area of responsibility - Alvin’s willingness to go the extra mile is much appreciated by us. His excellent service must be complimented and acknowledged and serve as exemplary service for all others to emulate. Thank you very much, Alvin. Much appreciated by Mr and Mrs Wang 🤗

Went over to Best Denki IMM to buy my son a new mobile phone today. We were attended to by Customer Service Executive THAHIR and I was really impressed by not only his vast knowledge, but also the 5 Stars Quality Service that he extended to us. Will definitely return to this outlet again for sure! 👍☺️👍

I had a very positive experience with the staff at Best Denki IMM and would like to specially commend two salespersons — Mr Ong Chong Aik and Ms Chen Siao Wey — for their excellent service. When I was looking for a handphone, Mr Ong Chong Aik approached me and patiently guided me through my options. He listened carefully to my needs, explained the features of the different devices I asked about, and recommended a model that suited both my usage and budget. After I made my purchase, he went above and beyond by helping me transfer all the data from my old phone to the new one. The process took quite a while, and he even missed his lunch break to make sure everything was fully and properly transferred. Throughout the process, he remained patient, friendly, and professional. I’m truly very grateful for his dedication and service. About two weeks later, I returned to purchase a tablet as my existing one was damaged. Mr Ong was not on duty that day, but Ms Chen Siao Wey assisted me instead. She was gentle, patient, and very helpful. Although the tablet model I wanted was not available at the IMM outlet, she took the extra effort to check stock availability at other branches and arranged for the item to be sent to IMM for my collection. I really appreciate her initiative and willingness to go the extra mile. Both Mr Ong Chong Aik and Ms Chen Siao Wey deserve recognition for their superb customer service and professionalism. Their helpful attitude and commitment made my shopping experience smooth and pleasant.

Absolutely horrible experience with Best Denki’s online service. I ordered and paid for a cooker hood online, expecting a smooth process—but it turned into a complete nightmare. The first scheduled delivery was missed without any prior notice. I had to call customer service myself, only to be told there was a delay. No apology, no proactive update, nothing. The officer I spoke to didn’t even sound confident about what he was saying and seemed unsure of his own job. I was then told to reschedule the delivery to a later date. Fine, things happen—I gave them the benefit of the doubt. But 4 days later, on the new delivery date, I received another call saying the item was OUT OF STOCK and that they would process a refund. This is beyond ridiculous. How do you allow customers to purchase an item online, wait over a week, reschedule deliveries, and then suddenly say it’s out of stock? This level of incompetence is unacceptable. Because of this, my kitchen renovation has been delayed, causing unnecessary inconvenience and frustration. Truly one of the worst online shopping experiences I’ve ever had. Avoid if you value your time and sanity.