Applied

Bad experiences with two separate computers they sold me. Their service was fine, but the products they sold me over the course of a few years did not last very long and were filled with annoying software.

👍👍

I sent my computer in for appraisal to sell it, and was told it would take several days. They said they would contact me by the deadline, but I didn't hear from them, so I checked the day before the deadline. They said it would be finished the next day and they would contact me then, but again, no contact. I called again in the evening of the deadline to confirm, and they said they could give me the buyback amount now. The staff member who answered the phone didn't even know I had contacted them the first time. There was absolutely no information sharing, and the service was very unpleasant. They completely disregarded their promise. I don't know if it was the fault of the staff member in charge or the store's culture, but it seems like there's absolutely no communication between staff members. They claim to be the best store in the area, but I think they need to improve their service. I will not use their services again.

I was considering purchasing a new PC due to the deterioration of my current PC, the end of support for Windows 10, and my son's growing interest in PCs. When I visited the store, they carefully explained each of my questions and the computer matched my needs. I also felt reassured by the support system, so I decided to purchase it. It runs very smoothly and I'm very satisfied.

I visited the store for the first time today and spoke to my sales representative, Takahashi-san, who was very helpful. I was very satisfied with my purchase.