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Merit Top-10
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"I chose this internet provider because I wanted to support a local business, even though it meant paying more than some of the larger providers. I truly wanted to back a company in my community. While the onsite technicians were excellent—polite, professional, and helpful—everything else has been a nightmare. I had ongoing issues with internet speed, and after several complaints, they upgraded me to a faster plan. That should have solved things. But after a couple of months, they downgraded my service without any communication, bringing the same problems right back. The worst part has been dealing with the office staff and management. From day one, it's been a cycle of false promises, poor communication, and outright deception. When I finally cancelled my service out of frustration, they somehow lost the cancellation, only to charge me for another month. I then had to redo the cancellation process entirely. Supporting local should feel good, but this experience has left me angry and disappointed. I paid more expecting better service and accountability. Instead, I got the opposite. Avoid at all costs. Refund for final month has been issued."
— Jason Davis · 11 months ago31 Milton St, Mackay QLD 4740, AustraliaMerit Score 4.80
Also notable
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"Black Owl Design doesn't play around!! Quality, professional designs that look amazing! We've had branding done as well as thank you cards and care cards - and I can't fault their work or their turn around. A++"
— Alex P · 4 months ago10 Regency Cres, Beaconsfield QLD 4740, AustraliaMerit Score 2.56 -
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"Isaac was brilliant today with IT, email and internet concerns. Very helpful and professional in how he went about his business and any questions were quickly answered. Great service with a smile."
— Marti Harris · 8 months ago81 Wood St, Mackay QLD 4740, AustraliaMerit Score 2.32
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