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Zona Creativa Valledupar
Ranked #4 of 4 in Valledupar · How we rank →
Updated 1 month, 1 week ago · Powered by Google
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I'm not from Valledupar, so I asked for a recommendation and was told that Zona Creativa is "the best." But I found the staff very disorganized and uninterested in small, occasional customers. They never responded to my WhatsApp messages. I understand, I'm a small customer (I was only going to make a purchase of 4 or 5 million pesos), I can't compete with clients who spend over 30 million pesos on a single order. But they could at least have said they weren't available. The worst service.
To the team at Zona Creativa (Andrea Frias)... We requested your services several days ago through your assistant, Andrea Frias, who took the order for printing a thousand bags. To date, I only have a couple of pictures of the finished product. She contacted me requesting the remaining 50% balance to complete the order and immediately shipped it to the address provided. During that conversation, we requested the electronic invoice, as agreed upon from the beginning, but she hasn't responded since. She no longer answers the chat or the phone, which is very concerning. I'm worried we may have lost our money with this company. We investigated, and the company does exist and is active. We would like to understand why they are acting this way. They were very attentive when we received the deposit, but after that, everything went silent. I am writing this so that this doesn't happen to anyone else... We are editing our post to let you know that everything arrived in perfect condition 👍. Our expectations were met according to our company's request. This is another lesson in paying attention to customers and providing timely assistance when conducting online business... THANK YOU SO MUCH FOR COMPLYING...
It's a very pleasant place where the staff provides excellent service. The owner, Mr. Fabio, is a very special person—humble, down-to-earth, helpful, and extremely accommodating. I understand he has the best equipment and prices in the market.
The service wasn't very good. Since I hadn't received my order, I had to come to the location, and even then I had to wait an hour for them to deliver what I had ordered three days ago.
Good service and quality. They deliver to your home.