Yang Guo Fu Mala Tang @ Northpoint City

We visited this outlet on a Sunday around 1pm. Hardly any queue, though the seating area seems slightly lower in capacity compared to other outlets. They provide stools to place paper bags etc, which I thought was a nice touch. Staff are rather friendly. Food was served pretty quickly - waited around 5-8 mins. Ingredients were generally fresh. Would visit again for a relatively quiet meal.

Choose your own ingredients from the shelf and then order with a soup base. They will weigh your ingredients and cook it for you with the soup base. You pay by weight. Grab the condiments from the side shelf also.

This branch have the mixian and tomyum soup which I love. However I not sure why there is a piece of raw chicken on my bowl. Am I supposed to cook it in the soup or throw away myself? Aircon is non existence and there are some small flies around.

Here on CNY for lunch. This is a nice outlet, very clean and has attentive and polite staff. Food was served fairly quickly with no fuss. They also have a well maintained condiments section, which is my favourite thing coming to a mala pot shop.

Ordered on grab pickup and the portion was measly with missing items as well. Had to make another trip back to ask the staff. I usually order pick up $10 for 1 person and its sufficient. Today, I ordered $20 and the portion looked exactly the same as usual, just with a few extra pieces of chicken and mushroom. Went back to check, staff said hot pot noodle (in picture) is 3 pieces which i paid $2.50 for, and nai bai (in picture) is 1 stalk $1.80 which is absolutely crazy prices. Of all the times I've ordered in store and on grab, it has never been this pathetic. Wish I took a picture of the amount of food they gave. As for the service, when I went back, the staff told me everything was there and "proved" to me that he took the correct amount by weighing it on the scale for me and claimed they shrink after cooking — to which I said the numbers still don't match up but never mind. When I insisted he remake the order instead of merely cooking the missing mushrooms, he acted all sacrificial and said in Chinese "Ok I'll pay for that with my own money. I'm even giving you 100g extra" which is so rude considering this was a mistake on their end and I never asked for extra food.