XMG

The worst purchase I ever made is buying a laptop from XMG. The quality of their product is poor, their service is awful and communication is frustrating. The laptop I bought from them had several issues. This in itself is not the reason why I giving them the lowest rating possible. How XMG handled the situation is what earned them the lowest score. To help repairs made by their technicians, I made sure to collect and log data about the issues occurring and left instructions on how to reliably replicate the issues. I have spend countless hours of my own free time troubleshooting and documenting what was happening. And XMG sent my laptop back without making repairs. Multiple times. The only thing they managed to fix was a malfunctioning screen, which is one of the simplest repairs to make. The other issues that were bothering me on a daily basis were ignored. Multiple times. They would send the laptop back with a note that said the issues were fixed, only for the issues to be obviously still present on the device as soon as you turned it on again. Communicating with XMG has been a frustrating experience. I don't know if they still advertise that they will respond within 3-4 business days but they made that claim at the time I bought my laptop. This was blatant false advertising. Occasionally they would reply within a few days, but half the time it took them more than a week. On top of that, it was not uncommon for them to give unhelpful responses. I bought an extended warranty from XMG but it gave me nothing in return. It took them a long time to process my laptop so I was unable to use it for multiple long periods. As mentioned I spend a significant amount of my free time in helping XMG. And I got nothing back in return. I paid money to have less free time and not be able to use the laptop. When I finally gave up after receiving a broken laptop yet again, I asked for a refund. XMG told me my warranty had just expired and they would only offer me a very small amount of money for a refund. So what did I get in return for being an XMG customer for 2+ years? It cost me a lot of stress, a lot of free time, and a lot of money. It will be very difficult for any company to take the crown from XMG for worst customer experience. Do yourself a favour and don't deal with this company.

Worst company ever. Bought a gaming laptop with them in 2022. I had to send it back 3 times: 1st time in 2023 for a defective ssd 2nd time last year for a broken mainboard (?!!!!!) cost me 1500€ to fix. 3rd time for ssd again like one week ago. They want to charge me for the repair. I got the computer checked by a local repair shop. The guy told me that they don’t put any cooling pads between the ssd and the conception is really weird and messy. Avoid at all cost!!!!

Just after the warranty ends, the screen simply stopped to work. I had to replace it for around 400 euros Once I received the repaired laptop, the keyboard is now tipping by itself so I can't use it anymore. Avoid at all cost XMG EDIT : after the keyboard issues, the laptop was not even booting, so I send it back again and they had to replace their low-cost thermal past who was leaking on the motherboard. Received back the laptop, it was booting, yes. But you know what ? The keyboard issue is still present.

A huge thank you to XMG's Tech Team and customer service! My laptop had a damaged / dead screen under warranty period and the support team was fast, efficient, and friendly. In no time, my laptop was returned in perfect condition with the screen replaced, and I didn’t have to pay a cent. It’s rare to find such professional and responsive customer service these days. Kudos to the entire team! You’ve earned a loyal customer. 😊 Aurélien from France

The BEST pc company for me. I discovered them recently and they are on top on everything. The fact that you can custom and open yourself easily their laptop is alone a game changer. They also are really quick to answer any questions and fix problems. Love you guys