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Xecunet, LLC - Managed IT Services & IT Support Frederick
Ranked #3 of 6 in Frederick · How we rank →
Updated 3 weeks, 4 days ago · Powered by Google
Computer support services including cloud options, website hosting, and traditional enterprise telecommunications.
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I just wanted to take a moment to express my gratitude for the outstanding service I received from your team today! I had been experiencing some issues with my internet connection, and I was getting a bit frustrated. However, things took a turn for the better when your representative, [Jerry], reached out to me. They were extremely professional, courteous, and most importantly, very knowledgeable about the issue I was facing. The technician not only resolved my issue promptly but also took the time to explain the solution in a way that made sense to me. I was impressed by their patience and dedication to ensuring that my service was up and running smoothly.
Our IT experience has been great. The staff response team members are always friendly and able to provide a quick and working solution to issues that crop up.
Xecunet has been my IT department for a number of years. I could not have grown my business successfully without their faithful services. Now that I'm retiring I won't be needing their services any longer, but I have recommended them to the new business owners and I know they will continue to help the business grow even more. They respond quickly to requests for help and always follow up to ensure the task was completed effectively.
Jamie was an absolute pleasure to work with. He got my system up and running exactly as I requested and kept me informed throughout the process. Despite some issues that made the experience a bit frustrating on my end, Jamie remained consistently professional and ensured everything was resolved to my satisfaction.
Andy and the team at Xecunet are top notch. We had a legacy software and that was not working properly on our server. Andy did a great job of working with the software provider and troubleshooting the issues until it was resolved. A real life saver. He went above and beyond to help us keep our customers happy.