Top Flight Heating, Air & Plumbing

I had an outstanding experience with Joseph from Top Flight. He arrived on time, was polite, professional, and extremely knowledgeable. He took his time diagnosing the issue, explained what he was doing, and had everything resolved efficiently. I also loved that Top Flight is fully paperless—my receipts, appointment details, and follow‑up information hit my inbox within a minute. Super convenient. Because the service was so impressive, I signed up for their maintenance contracts for my HVAC system, tankless water heater, and dehumidifier. I highly recommend Top Flight, and I strongly suggest asking for Joseph if you want exceptional service.

We had a great experience with Top Flight. Not only did Sage diagnose and repair our issue, he provided a thorough evaluation of our 12 year old HVAC system at an exceptional value. So glad to have found Top Flight to service all of our future HVAC needs.

Today Isaiah Barnes serviced my HVAC/Maintenance and I could not have been more pleased. He explained what he serviced exactly in great detail and showed me photos of what I may need in the future. He was honest, straight forward and knowledgeable. A very polite man who gave me confidence in his evaluation and future service visits. I will be requesting him.

This was the best company we have ever dealt with for plumbing. From the first call about our issue, we spoke with the person on the phone. Listened to our concern! Received an immediate appointment that day for Sam to check out the issue and make a recommendation. We approved having the work done and we were schedule the day after once they got the part. They send a notification that the technician is on their way! It was awesome! Arrived between the time provided. The work was done in a timely manner. Showed us the damaged/broken part. Sam was courteous, knowlegable, friendly and was very good explaining the issue. Again, thank you Sam and this company for their great customer service and work. We will use them again.

I do not leave reviews lightly, but after spending roughly $18,000 on a full HVAC replacement, I feel obligated to share my experience. My initial call to Top Flight was on 12/16/25. I was advised replacement was needed, but I was not informed that my existing part remained under warranty through June 2037. I only learned this after installation from another HVAC company while trying to troubleshoot the ongoing issues. Believing I was receiving the same type of system, just more efficient, I agreed to a full system replacement. After installation on 1/2/26, I later learned the system cost significantly more than competing quotes. I also discovered my furnace had been downsized without my knowledge, despite being told I was getting the same type of system. The new unit immediately began experiencing issues — short cycling, limit switch codes, unusual noises, and concerning run behavior. To their credit, Top Flight did make numerous service visits. However, despite the videos, logs, and concerns I documented and shared, I was repeatedly told the system was “operating as it should.” After weeks of waiting, a field service representative visit was scheduled for 2/3/26. Upon arrival, I learned he only worked with the heat pump manufacturer, not the furnace manufacturer, even though my primary concern was the furnace. I still have not received the reports from that visit. Communication became increasingly difficult. I was eventually told I could only communicate with the owner by email, yet emails frequently went unanswered. When I requested my documentation so I could move forward with another company, I waited weeks. After sending a follow-up email with a deadline, my documents were mailed on the final day via USPS signature required. I also asked multiple times about the satisfaction guarantee advertised on their website and never received an answer. Months later, I remain dissatisfied and am now working with another company to determine how to make this system function properly long-term. Based on my experience, choosing Top Flight HVAC was an extremely costly mistake.