SMA Mobile Pte Ltd - Serangoon

"I had a great experience getting my tablet repaired. The service was fast, professional, and reasonably priced. The staff explained the issue clearly, and my tablet now works like new. I'm very satisfied with the quality of the repair and would definitely recommend them to anyone needing tablet repair services."😃😃

Had a very dishonest experience with the skinny lanky boy wearing spectacles with a bowl mushroom haircut. My grandfather came the day previously to purchase a tablet and this boy purposely did not want to provide him with a charger, only reluctantly handed over an old version after my grandfather persisted. Did not demonstrate the charging to my grandfather which my grandfather remembered very clearly, went back home to discover the tablet was unable to charge. Next day accompanied my grandfather to ask for help and this boy was defensive from the start. Claimed he showed my grandfather the tablet could be charged when selling it to him, fell silent when my grandfather said he in fact did not. Blamed my grandfather for charging it wrong and spoiling it within a day which is impossible. Instead of apologising for our experience, immediately went on the defensive and became agitated. If i was not there with my grandfather he would not have provided the refund we had to argue for. Advise the elderly to be careful! Edit per response to owner: Thank you for your detailed response. I would actually welcome the release of the CCTV footage, particularly the portion showing the refund process. It would clearly illustrate the agitation displayed by the bespectacled boy and the manner in which the receipt was thrown onto the counter during the interaction. What I continue to find concerning is that your response repeats the earlier claim that the charger was demonstrated and willingly provided to the elderly customer. That simply did not happen. There was no demonstration, nor was a charger provided in the manner you have described. At the end of the day, the issue is not really about the product itself, but about how the situation was handled. Customer service is tested most when things go wrong, and the manner in which this matter was resolved is extremely frustrating. An elderly customer accompanied by his granddaughter should not have been met with the attitude and dismissiveness that we experienced. Since you have confirmed that the footage is available, I would genuinely encourage you to review it carefully. It may be useful from a training perspective, particularly in relation to communication, professionalism, and handling customer concerns. The footage may paint a rather different picture from the one presented in your response. To the bespectacled boy with the bowl cut - take some classes.

Just bought the new Samsung Galaxy S25+ from Sma Mobile Shop and I’m extremely happy with both the phone and the service. The staff were friendly, helpful, and guided me very professionally. The S25+ itself is amazing — premium design, super smooth performance, excellent camera quality, and long battery life. Everything works perfectly and the display looks stunning. Highly recommended both the Samsung Galaxy S25+ and Sma Mobile Shop for a great buying experience!

Very good service at SMA Mobile. Previously I changed battery at another shop but quality was poor. SMA Mobile replaced with a good quality battery and now my phone works perfectly. Thank you! Highly recommended,☺️☺️

I recently a great experience with SMA Mobile.Their service was fast,reliable,and very professional.The staff were knowledgeable and took the time to explain everything clearly,which made the whole process smooth and stress-free. If you're looking for a trustworthy mobile service provider,I would definitely recommend SMA Mobile. I'll be coming back again for future needs!👍👍👍😘😘