Sebastian

I’ve been a customer of Sebastian for several years now. I’ve never felt more safe as I have with the alarm system in my home. It’s easy to use very dependable and like I have someone watching over me 24 seven. The Service is awesome and the cost is very affordable. It helps to be safe in this day and age. I highly recommend Sebastian for any of your Security needs.

We had a very pleasant and efficient experience wirh our service technician, Apple. He was on time, courteous, tested every line, went above and beyond and made sure we had the best outcome. We are very pleased with his service.

Their service was not that fast. I ended up canceling and payed off my full bill. A year later I have collections calling me saying I still owed them money. They didn't send me any new bills or receipts or call me. Zero communication.

I called them to ask them why they were charging my card almost 400 dollars and the lady said it was because they had to replace my router (cause my router had stopped working due to water damage) and the tech guy had to come to put a new router but I was never informed that the charge for a router was 200 plus a 100 for his service leaving me with a bill of 400, if I would of known I would of paid for the router that broke and cancelled the service since the new router was gonna be 100 to be installed. I only have them because they are the only internet company available or else I would of already left. If you have other options don’t go with them.

Moved to Kerman recently and I’m so unsatisfied with the customer service of this location. We set up a day to get internet installed. When the technician arrived he informed us that we would have to dig a trench for the wires to be run. No problem but it wasn’t easy so we asked if they provided a service to dig the trench and the tech said yes but it was “expensive” First of all how does he know what’s expensive to me? I felt very judged and immediately canceled my service I didn’t even get the set up just canceled and got my money back. I thought if this is the kind of customer service I receive now then what am I to hope for as as a future customer. I decided to go with another company they came out no problem installed my internet without an issue. They took my money and now I am their customer. I guess Sebastian doesn’t like money or helping it’s potential customers. I will pass this on to other people so it doesn’t happen to them.