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Rightworks
Ranked #2 of 5 in Nashua · How we rank →
Updated 4 weeks, 1 day ago · Powered by Google
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Unfortunately RightWorks technical support has changed drastically as they have hired an outsourced team to be the communicator between the customer and the tech team. We have not been pleased with the communication and we have tried to get things resolved and have ended up with disastrous results. I believe that the customer service support needs to be much better and communication should be with the actual tech support. When someone asks to restore one client file and the entire data base is restored from several days back and an accounting firm loses several days of work at the end of tax season is unaccusable. I hope RightWorks read this post and considers to make some large changes as I have been a customer for over 15 years.
One of the worst technology companies (not Intuit level bad tbh) I've dealt with. 1 Cannot use CHROME to login to bank accounts 2 HomeDepot access often has errors 3 Cannot cancel online. Have to call in for 'security' reasons. 4 If you call on the 1st to cancel but paid thru the 3rd of next cycle you lose access and 28 days of paid fees. Farewell Old Has been :(
Absolutely the worst customer service experience I've ever had. Have spent over 2.5 hours "on hold" several times throughout the LAST WEEK waiting for someone to help. I did have someone answer one time, and they immediately "transferred" me to another dead end. This service is ridiculous and is not allowing me to do my job. What an awful experience, please take your services elsewhere. Would rate it 0 stars if allowed. What an awful service.
I am COO of a small IT Retail business. For over a week now Rightworks tech support team has been unable to assist with, what I would call, a simple issue. It makes me extremely nervous to think of I needed support for something complex. At the beginning of the year, support was impeccable. Now, terrible. I would not, at this point, recommend this company for hosting services to any of my fellow business owners. Rachael Frazier COO, ACE Solutions, Inc.
Terrible customer service! We need to upgrade our QB Desktop and are unable to do so because it's hosted on Rightworks network. I was on the phone for over 20 mins and only got past the "security protocol". Customer service doesn't know what they are doing nor how to fix an issue.