OuterBox

★ 2 · Jeff York · 5 months ago

I'm giving two stars as in the beginning when we were with them as TopSpot they were great, this however only ranged from 2020-2023. In the past year, after they were acquired by OuterBox things have gone downhill at an incredible trajectory and things were not good in the year prior to that. We have been given 4 account managers since 2020 and only one was good, and the last two were quite frankly terrible. We cancelled our account last month and are still getting charged, and OuterBox doesn't seem to care or get back to me. We were promised an official off boarding process that was nothing more than a 20-minute phone call showing me how to edit keywords and then given only half of what we were promised and only so after constant reminding them to send it. There was supposed to be another meeting and it never happened. The past year only saw us getting a performance report 3 times instead of monthly, and once again this was after constant reminding on my end. There were constant issues of me asking to turn things on like videos for display ads, being told they did so and then to find out they didn't and then receive a patronizing reason why not. There were services we originally paid for like calloop, decided we didn't need anymore and TopSpot/OuterBox would still charge us for and this went on for years and I only found out about it only after consulting with our accounting department. Really a pathetic service and you are better off watching YouTube videos and getting certified through Google Skillshop than doing your PPC campaigns through OuterBox.

★ 5 · Ricardo Amaral · 10 months ago

Working with TopSpot/OuterBox has been one of the best decisions Bison Profab have made for our business. From day one, their team has been incredibly professional, attentive, and genuinely committed to helping us grow. They don’t just offer digital marketing services—they become a true partner in your success. What I really appreciate is how they take the time to understand our goals and challenges. They’re not just throwing strategies at the wall—they’re thoughtful, data-driven, and always transparent about what’s working and what could be improved. Whether it’s SEO, PPC, or web design, they’ve consistently delivered results that matter. Communication is another area where TopSpot/OuterBox shines. I never feel like I’m in the dark—they’re responsive, proactive, and always willing to explain things in a way that makes sense. It’s clear they care about their clients, and that makes all the difference. If you’re looking for a marketing team that’s smart, reliable, and truly invested in your success, I can’t recommend them enough

★ 5 · Tyrone Brownlee, Jr. · 10 months ago

Reef Industries has been partnered with OuterBox since 2005, they've been an invaluable part of our digital marketing journey. They handle everything from managing our SEO to running successful paid search campaigns, their team has consistently delivered amazing results that have aided in lead generation and strengthen our online presence. Sarah Batalla, Mary Coleman and their team's expertise, responsiveness and commitment to our success have made them a trusted extension of our team. We're forever grateful for the long-standing relationship and look forward to many more years of collaboration.

★ 5 · Jared Vasold · 10 months ago

OuterBox is a top notch organization. We have been using their services for 20+ years and they have helped us acquire many new clients. Both John Bosse and John Chilton are professional, insightful, and collaborative. Super thankful for the work these guys have invested into our companies growth and excited to work with them more in future.

★ 5 · Zubair Saleem · 10 months ago

Outerbox has been a fantastic marketing partner for our company. So much so, that we've been working with them for over 15 years to handle our website SEO optimization, Paid Search, and Website development. They can understand B2B marketing and work across many industry types. I highly recommend you work with their professional team.