novita (Takashimaya)

Love this machine from Novita. Especially the ice maker. The promoter Lucy gave very clear advice about the filter changes and usage. I had the older water purifier which lasted abt 10 years, but they have a promotion now. Should i change? 😆

I would like to sincerely commend Alwin Wong from Novita at Takashimaya for his outstanding service. From the moment of purchase to after-sales support, Alwin has been extremely helpful and professional. His product knowledge is excellent — he explains features clearly, gives honest recommendations, and ensures that I fully understand the product before making a decision. What truly stands out is his after-sales service. Even after the purchase, he remains responsive, patient, and always willing to assist whenever I need help. He pays attention to details, follows up responsibly, and handles queries with great patience and care. It’s rare to find such dedicated and customer-oriented service nowadays. Thank you, Alwin, for going the extra mile and making the whole experience smooth and reassuring. Highly recommended!

I had a fantastic experience with Ms Yoke Yin. She was attentive, friendly and genuinely committed to helping me. She took the time to understand my needs, provided clear and helpful information, and made sure every question was answered. What impressed me even more was her follow up. Instead of leaving me to figure things out on my own, she checked back to ensure everything was in place example the delay shipment of the actual color I requested and have myself making the decision to get the other color. It showed a level of care and professionalism that's hard to find these days. Once again I wished to Thanks Ms Yoke Yin on her efforts.🎁

Aunty Lucy is very helpful and friendly. Her knowledge on the product was outstanding.

Over the years that I have visited Novita at Takashimaya, Alwin Wong has always attended to me with professionalism and enthusiasm, providing careful consideration of my needs before suggesting solutions that have always worked. His service constantly exceeds expectations and for this reason, I will patronise the Takashimaya outlet whenever I have a need for Novita products.