Mister Mobile Boon Lay (Jurong Point)

All the staff are very friendly and patience. Very professional too. I sent my Xiaomi 12S Ultra and Microsoft Surface Pro 7 for LCD replacement. Can collect 2.5 hours later on the same day. Have some issue for restarting my phone, the counter member Wen Han able to assist patiently and effectively. Very satisfied with their excellence services. Highly recommended!

Bought a used Samsung phone here. Condition is better than described,almost new and they are transparent on the scratches and dents. Also patiently showed us how to run the diagnostics to check the condition of the phone. Previously bought another used phone from them and no problems at after 1 year of usage. Service is much better than telcos and other used phone shops

⚠️ UPDATED ⚠️ I had a very disappointing experience with Mister Mobile (Boon Lay – Jurong Point). I arranged a confirmed meeting time of 31 Dec 2025 at 7:15pm via their Carousell and also had a written agreement on Carousell. I specifically traveled from the East to Jurong Point (West) for this deal. However, when I arrived at around 6:55pm, the store shutter was already half shut and staff were clearly preparing to close, possibly due to New Year celebrations. I was turned down for service and told they could not proceed, despite the agreed meeting time not having passed. As a result, I had to travel all the way back home, which caused me great inconvenience and wasted time. This felt extremely unfair given that the appointment was confirmed in writing. To be fair, their customer service team was informed and I do appreciate the offer of a one-time goodwill gesture (a screen protector and case) if I still choose to purchase from them. However, this situation is ultimately about accountability and responsibility, which I feel the store failed to uphold in this instance. I hope no other customer has to experience the same situation, especially during the holiday season, as it truly dampened the festive mood. ⭐⭐⭐⭐⭐ I would like to update my previous review and give credit where it is due. After the incident, Ching from the customer service team stepped in and swiftly resolved the issue with professionalism and sincerity. He took ownership of the situation, communicated clearly, and went the extra mile to ensure my concerns were addressed properly. His strong service recovery, accountability, and customer-first attitude truly made a difference and restored my confidence in Mister Mobile. Issues can happen, but how a company responds matters most — and Ching handled this exceptionally well. Thank you for turning a negative experience into a positive one. I appreciate the effort and service provided.

I bought my Honor X9d from the Boon Lay outlet. Service pickup was fast and smooth. Device was tested before me before signing off. Staff was very knowledgeable about the phone and provided good advisory. Thumbs up .

Fuss free and really quick service. Bought my A56 and customer service was rrally quick to help me set an appointment since I needed the phone urgently. Came and got the phone. They even helped me paste the screen protector. Very nice and helpful when I requested to see the IMEI number. Highly rec! Will definitely consider Mister Mobile when buying phones in the future.