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Mercury Fiber - Topeka
Ranked #1 of 1 in Topeka · How we rank →
Updated 1 week ago · Powered by Google
Fiberoptic/wireless service provider specializing in rural connections.
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Coustomer service is easy to get ahold of and is very helpful. The Mercury app is very easy to operate and is very user-friendly. Only one little con and that is that the modem and router are two diffrent devices and not just one in the same like all others. Though they do look nice with the rest of your electronics. I velcroed the modem and router together.
I had 2 technicians the first one was Anthony he came out a week ago to install my internet but unfortunately you guys ran out of cable which was no big deal they were out the next day to run cable and then I was able to reschedule it for the following Saturday which our new technician was Rawlin They were both so informative so considerate both of them were awesome technicians I would recommend them to anybody if they were to get Mercury fiber I've only had this for a few hours but I'm very impressed with it so far. Both of the technicians explained everything that they were going to be doing.
Daniel was outstanding deserves a pay increase! He told me what was going to happen before the installation. he was very professional and informative with helping me through the mercury app. He was fast and did everything he said he was going to do. Excellent communication and did a top notch job with the installation. I will highly recommend to my neighbors, friends and family
I was able to speak with a live customer service representative after only a moment on hold. She was very knowledgeable and was able to update our credit card on file and troubleshoot our connection speed. I really appreciate the responsive and effective customer service you provide in addition to the reliable Internet connection.
We had had Brights..... for a long time. In July we stop receiving services and were promised technicians three times, they never came. We were without Internet for two months. When we signed up for Mercury, the technicians came two days early and did an amazing job communicating with us and installing all the cabling. The day of our appointment, the tech arrived, hooked us up and before he left, he made sure everything was working properly. We have had great internet ever since. We're very happy we switched.