Maginfo

Terrible customer service. The interactive TV has been down for five days now. I've made three requests to my personal account through the app—they simply don't respond. I've also made three phone requests, all repeating the same thing: supposedly the request was marked "urgent," and to expect a call within two hours. And then silence... Utter chaos. We're switching providers.

There's often no internet. Moreover, for the last two months, it turns out I've been overpaying for mobile internet because the Wi-Fi hasn't worked. It's a shame the connection is through Moscow, and not directly in Magnitogorsk. Muscovites are rude and dismissive. They're especially nasty to older clients. I'm thinking about finding a different provider.

On January 27th, my grandmother came to this office to pay for her internet service. At 9:50 AM, the employee wasn't there; another employee said she was "out for 10 minutes." After 20 minutes had passed, my grandmother asked if she could call the employee to find out exactly when she would be back. But the employee had left her phone on her desk. This person returned to her desk at 10:30 AM, meaning she had been gone for at least 40 minutes. She then began to be rude, claiming she had only been gone 10 minutes. The employee didn't apologize and was rude. I consider this behavior inappropriate. I would really like to receive feedback from the company.

There's nothing like Maginfo there anymore, not even the name or honest, high-quality service! TTK has sunk to the level of scammers going door-to-door trying to sell their customers cheap equipment at three times the price! Specifically, they misled me by connecting an Android set-top box "for free," saying the box itself was included in the subscription fee, but in reality, they slipped me a bunch of papers to sign, which, as it later turned out, was an installment plan for this very box, for which you'd end up paying around 5,000 rubles, while the price is a maximum of about fifteen hundred! Yes, I agree that it's my own fault, you should read what you're signing, but I trusted the manager's lies, since I had no problems with Maginfo before and trusted them, and I should have, I forgot what country I live in! I terminated the contract with them and paid three times the price for a Chinese set-top box (in my opinion, time and nerves are more valuable; if you're willing, you can sue, of course), for such a thing. I categorically DO NOT RECOMMEND TTK for deceiving a regular customer!!! If technically feasible, connect to another operator!

Horrible. They fill out an application and say they'll call back within two hours, but they don't reschedule for two days. They can't give any specifics, citing equipment issues. I waited all day for a technician after filling out the application, and they didn't even call me back.