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JouwWeb
Ranked #4 of 9 in Eindhoven · How we rank →
Updated 4 weeks, 1 day ago · Powered by Google
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Terrible experience with Jouwweb. It is almost impossible to contact their support. There is no email address and no real way to reach a person. The only option is a chatbot that keeps looping and never actually helps. They claim there is also a WhatsApp contact option, but it is nowhere to be found. If you have a real problem with your website, you are basically on your own. Very frustrating. I would strongly recommend people think twice before using Jouwweb.
I canceled my plan, they still charged for another year, I requested refund. They refused siting Dutch law that they can keep my money. Don't trust this company Wouter Twisk and Roel Van Duijnhoven
A very bad experience. I've been a customer for years and have opened more than four online stores through their platform, but unfortunately, I wasn't treated professionally. When I requested to change the billing for one of the stores from annual to monthly, they didn't respond at all and sent me an invoice for a year that was double what I paid the previous year. It's truly sad and disappointing, and I'm seriously considering switching to other platforms.
Everything is in Ducth and can't be switched to EDnglish, Zero support and confusing design. Blog structure non sensical and lots of manual work. Avoid at all costs. Extra email addresses need to be paid separately, you get only one as part of the package. Limited storage for emails. Most hidden costs are not disclosed in the contract. Overall bad business practices. Edit to add after reading the reply: You can't even teach Maxima to speak proper Dutch and you flex like this? Pathethic. Emphasis on HhhHhhhgghsghhh.
Professionalism at its finest! I wanted to make a website for my portfolio and I tried the free version of JouwWeb. During the development I had some questions and I contacted their customer service. They replied quick and supported me until I was satisfied with the result. Now, I have upgraded to Pro since some months ago, because I feel that I am not just "a client" but "their client". 5 stars and kudos