Jiang Education Centre

We initially chose this center because our child genuinely loved learning Chinese. Unfortunately, over time, that enthusiasm has been drained by a curriculum that is heavily focused on old school methods. While we understand the need for academic rigor, the current approach felt more like 'teaching to the test' rather than fostering a love for the language. When we reached out to share our concerns about our child’s declining interest, we were simply told that 'school policy' prevents any adjustments. It is disappointing that the center prioritizes rigid policy over the individual learning experience of the student. If you are looking for an engaging or adaptable learning environment, you may want to look elsewhere.

Thanks to Chen laoshi, she is very dedicated and good with motivating students to practice Chinese. After attending classes from the Jiang Education Centre, my daughter is now more proactive in Chinese reading and writing, especially after she scored better in her latest exam.

My daughter joined Jiang Education in July 2023. Before enrolling, she could only read about 20% of the words in a passage. Just three months later, she was able to recognise around 80% of the words and read with much more confidence. She also attended the June 2024 holiday oral class, as she lacked confidence in her oral test. To our surprise, she scored full marks! Huge thanks to Liu Laoshi, Fang Laoshi, and Chen Laoshi for their patience, encouragement, and dedication. We’re truly grateful for the support from such a committed team. Highly recommended!

My little sister went from being horrendous in Chinese to becoming fluent in it. to Jiang Lao Shi, Liu Lao Shi and Chen Lao Shi. She also really enjoys the activities and class there. Like the recent Mother’s Day and Chinese tea sharing appreciations sessions. Highly recommend this tuition centre

I would like to share some feedback regarding my recent experience at Jiang, as I believe it’s important for prospective parents to be aware of the services provided. Unfortunately, I encountered several issues that left me quite disappointed. 1. **Receptionist Service:** When I visited to settle my child’s tuition fee, I experienced poor service from the receptionist. Although I was first in line, the receptionist prioritized individuals who were behind me in the queue. It took a bystander to point out that I should be served first, which was quite frustrating and reflected a lack of professionalism. 2. **Communication Issues:** I also faced challenges when trying to communicate via WhatsApp. My messages went unanswered until I called directly, which made me feel neglected as a parent. It seems that inquiries are only addressed during payment processing, which is concerning. 3. **Makeup Classes Policy:** When my child was unable to attend due to illness and provided a valid medical certificate, I was disheartened by the immediate response from the teacher, 刘老师, stating that there would be no makeup classes available. This felt dismissive, especially given the circumstances and that exam is approaching. Although I escalated the issue and received a better explanation regarding the teacher’s schedule, I was ultimately told that no makeup classes would be offered, despite valid reasons for absence. 4. **Lack of Response to Offset Suggestion:** Additionally, I had offered the suggestion that my child's absences be offset against the upcoming term fee. Unfortunately, this suggestion went unanswered, further highlighting the lack of engagement and responsiveness from the staff. I hope this feedback encourages the management to improve their customer service and communication. It's crucial for parents to feel supported and heard, especially in educational settings. If you are considering enrolling your child here, I recommend being cautious and ensuring that you fully understand their policies and how they handle such situations. Update to your response as of 21 Aug 2024 1. Thank you for your response. 2. While I acknowledge the receptionist's apology during our phone call, attributing delays to her age does not adequately address the need for efficient service. Moreover, she did not appear to be elderly. We are just highlighting the issues and challenges we faced, emphasizing the need for all staff to be trained to manage customer flow effectively and recognize who is next in line. 3. The main point is the communication and center policy issues. I appreciate your suggestion to call directly, which I did. However, it's frustrating that queries unrelated to fees are often overlooked. I've noticed that WhatsApp messages concerning fees receive immediate attention, while other inquiries seem to go unanswered and no call back from the centre either. This inconsistency is disappointing, and I believe all concerns should be treated with equal importance and urgency. 4. Regarding the makeup class policy, the receipt clearly states that replacement classes are on Wednesdays and Thursdays. However, there was no prior notification of the policy change, and simply applying the new policy without consideration for our specific case is unfair and unsuitable for a Primary 3 student who requires adult support. I remain concerned about my child's situation, especially since they missed a class due to illness, documented by a medical certificate. The sudden policy change is unacceptable. Due to their scheduled class being on the last day of the week, it's impossible for my child to join a subsequent class. We have requested a replacement class from the teacher, the receptionist, and the principal, but to no avail. 5. I strongly believe we have the right to seek an adjustment for the missed class fees based on the written conditions on the receipt. I stand by my request for compensation through an offset.