Jack's Place SAFRA Jurong

Very disappointing experience. Despite the restaurant not being busy, the service was extremely poor and inattentive. I had to repeatedly ask for basic items. I also requested toppings for my baked potato, but it was never acknowledged or served. To make matters worse, staff attempted to clear my plate while I was still eating. Overall, the service was unprofessional and unacceptable. Definitely not worth the service charge that was imposed.

Very disappointed with the service today. We ordered three set lunch grilled chicken rice meals, each of which comes with a coffee. We placed our order at 1:33 pm, and even after finishing our food, the coffees were still not served. While eating, I informed two different servers to bring our drinks immediately. Both acknowledged the request, yet the coffees never arrived. After we finished eating, a server came to clear our plates and I reminded them for the third time—still, the coffees never came. Even the two tables beside us, who arrived later, had already finished their meals and left, but our coffees were still not served. The restaurant wasn’t even full and there were plenty of staff, yet it felt like no one cared. This is definitely one of the worst experiences I’ve had in any F&B establishment. I won’t be coming back again.

Had my lunch at Jack’s Place, SAFRA Jurong. The Fish and Chips was tasty — the batter was light and crisp, and the fish was fresh. However, it came with only one piece of fish, which felt a bit small for the price. Compared to other restaurants offering two pieces, the portion here seems modest. The cake was decent though small. Overall, the food quality is good, but the quantity can be improved for better value. I visited shortly after opening time, when the team was just starting the day. Once things settled, everything went smoothly. Staff interaction with customers can be improved. They are not rude but quantity and some aspects of service could be improved. I probably won’t be returning, but others may enjoy it.” (Food pictures were taken in close proximity.)

Average service, no water provided, ordered set meal and needed asked twice for my tea as choked from dry meal. Asked my sirloin to be medium raw n got over medium... worst.. plate of foods served COLD. Dessert.. dry cake. Just not the JP I had remember n enjoyed from 30 to 40 years ago

Very thankful for the service crews tonight who are not only friendly but they made their best effort to make dining experience become moments for memory. We had arranged an impromptu dining arrangement for a group of friends to celebrate my daughter’s birthday on 25 April evening. We didn’t make reservation and tables were fully booked. The manager Mr Hamran ( Hope I got his name correctly) quickly made calls to confirm the booking. Then we were lucky that there was a reservation was late and he arranged the table for us first. The waitress madam Wei Hiang is warm like part of our family. She got our ice cream cake out earlier while we eat as she knew it would be hard to cut. And we chit chat like friends of long time. The manger alsof played birthday song for us, which surprised us. They genuinely care and want to make every celebration a joyful one. Thank you so much for making a simple dinner a memorable one.