Home Guide Design & Contracts Pte Ltd

Doing home renovations and dealing with contractors is likened by many to be one of those life's unavoidable painful scourges you have to braced yourself for. More so when it's doing up a resale flat. That never happened with Home Guide Design and Contracts Pte Ltd. Thankfully. And working with Mr. Lance Ching, its Design Director was a sweet, satisfying experience. My wife and I are both 'newly aged' planning on settling into our 'new' and 'forever' home. A small 3-room flat. Lance was patient, insightful and intuitive. He understood our needs for a quality finishing and yet never undermined our desire for simplicity. All the while helping us to balance our budget. We appreciate his quiet, confident disposition and his prompt response via the various contractors executing specific tasks. When you have someone like Lance and Home Guide on your side, chances are your renovations are in good hands, overseen with creative eyes and a responsible mindset. You are reassured with peace of mind that your home renovations will turn out the way you want it to be ... and probably better.

We got our home renovation done through Home Design. Right from the start Alissa and Sushi were very professional and thorough in their approach and proposals. Their suggestions were to our brief and they were extremely accommodating of our taste and choices. They made choice of color, shades, laminate very easy for us as often based on our description they would come up with the most appropriate selections. Post handover they have been prompt in addressing minor observations. End result being we are very happy with the end product and how it has turned out finally. Thanks Alissa and Sushi.

Had a wonderful and stress-free time engaging with HomeGuide for my BTO. Lance was superb and very knowledgable, projected what we had in mind into our current home! From start to finish, Lance has kept us closely informed of the progress and has patiently & replied to all our queries very swiftly. He listened to our requirements and often suggested alternatives if he thinks another solution is better, yet not imposing his views on our plans. Once again kudos to team!

Lance has been a great help. He takes the approach to listen and understand what you want. He is also ready to provide his advice. Also, most of the work, he can handle and manage. He is also prompt to respond, and you can also freely raise requests for consideration. It is not for people looking for the cheapest deals, or with the expectation for everything to go perfectly as planned. But if you are willing to be flexible, and put in some extra work to search for what you want, it usually works out great. Lance will try to support any issues or requests that you find to be not to your liking. The budget may go above your expectations, but I feel that he is still honest about the costs.

This firm was an absolute nightmare to deal with. Despite starting off with a great design plan, turned into a constant battle against incompetence and disrespect for me, my property and my time. First off, they inexplicably ripped out my perfectly fine bathroom ceiling lights, something that was never in the plan. Then came the haphazard drilling of extra holes in my tiles for trunking in completely illogical place. Their attempt to install butterfly wall plugs was laughably wrong, and they actually argued with me about it! Despite paying for full unit plastering, the ceiling on "completion day" looks like a moon textured mess because they painted directly over it without sanding, resulting in atrocious paint quality. To top it off, the wiring trunking in the unit looks like it was installed by a drunk electrician, not meeting at a proper right angle. The workers treated my home like an ashtray, smoking inside and flicking their cigarette butts onto the cardboard floor protection. They even drilled holes in the ceiling at bizarre, non-perpendicular angles. Unsurprisingly, the entire project was plagued by constant delays due to their consistently shoddy workmanship. Number of times my flat needed repainting: THREE TIMES. That's a good indication about how much they care about delivering a good result. To add insult to injury, they threw away some of my belongings despite my clear instructions not to. They even started installing a ceiling fan, drilled holes, and then just abandoned the task halfway, leaving the mount and a dangling wall plug on my ceiling! Had to hire another electrician to reinstall the ceiling fan. The final straw was when they changed my electrical plan without any consultation. Then, the plumber simply showed up and installed things according to this mystery plan of theirs. During the rectification works, they left my brand new air-conditioned exposed to the dust. Are you really so cheap to leave out the important step of protecting the client's property? Avoid this firm like the plague. Their workers are incompetent, and have zero respect for your property and you. This has been a stressful and costly experience, and I wouldn't wish it on my worst enemy. They deserve one miserable star for barely fulfilling their part of contract.