海底捞 Haidilao Hot Pot @Northpoint

Absolutely amazing dining experience at Haidilao Northpoint! From the moment we stepped in, every staff member was incredibly attentive to our needs, queries, and requests. The service level was truly top-notch and made us feel so welcomed throughout the entire meal. Special thanks to 小治 for the excellent service and for being so attentive and friendly the whole time. Also, a big thank you to Ting Ting for the free toy that my husband asked for — such a sweet gesture that really made our night extra memorable 😊 Food-wise, everything was superb, especially the pig blood — it was so fresh and delicious that we ended up having 2 plates for just the 2 of us! Definitely one of the highlights of the meal. Thank you Haidilao Northpoint team for the wonderful experience. As usual we will definitely be back again soon!

Had a great experience at Haidilao thanks to Xiaohan! The service was exceptional, always ready to help, super attentive, and friendly throughout our meal. Xiaohan even shared a useful tip with us with using GrabPay to get a 10% discount, which made the experience even better. Really appreciated the thoughtful service. Highly recommend!

I have been visiting Haidilao at Northpoint frequently over the past five months for various occasions, and each experience has been consistently enjoyable. I would like to take this opportunity to commend their shop supervisor, Tay Zhi Hui, for his exceptional and dedicated customer service. Every time I dine in, he goes above and beyond to ensure a pleasant experience. He is consistently proactive, warm, and approachable, and his strong work ethic is evident in the way he tirelessly attends to customers’ needs with genuine care and professionalism. In addition, I would also like to highlight Zhi Kai from the service team, who has always been friendly and attentive. His thoughtful gestures, such as offering us complimentary drinks to try, truly enhanced our dining experience and made us feel valued as customers. Overall, the team’s outstanding service is a key reason why I keep returning, and they deserve recognition for maintaining such high standards.

Had an amazing dining experience at Haidilao today (10/1/2026, 7pm)! As always, the food was delicious and the service was absolutely top-notch. A special shoutout to Chen Hui Wen (lady on the most right in the photo) for taking such great care of our table. She was extremely attentive, friendly, and proactive — always checking in on us and making sure everything was perfect. Her warm service truly made our dining experience even more enjoyable. Thank you to the entire Haidilao team for the wonderful hospitality. We felt so well taken care of and will definitely be back again soon!

We are impressed with Jin Wei at HDL Northpoint who serves with so much sincerity. We ordered 2 promotional dishes advertised but was told they were not available due to unforeseen circumstances. Sensing our disapppointment he offered us a very good alternative. Also saw him help out colleagues clearing tables by taking care of wiping the floor of food remnants. He serves with heart and sincerity. He checked up on us at appropriate intervals too. Am sure he will do very well in this line.