FLASHMANFIX

The "flash" in their name can be taken literally - they finished changing my Samsung phone screen with its 15 green/pink lines in 15mins. Seems to work well, face recognition, fingerprint unlock etc all no issues. (The technician was also patient when I was struggling with my CDC payment). I compared prices at a few shops and this was among the cheapest as well. Recommended!

I brought my handphone to the shop at around 11+am yesterday and was told the repair would take approximately 3 hours. Based on that, we agreed and planned our day accordingly. When we called at about 2+pm to check if the phone was ready, we were then informed that it would only be ready at 7pm instead. There was no prior update given to us about this significant delay — we had to call to find out. When we arrived at 7pm as advised, we were told to wait another 15 minutes. However, that 15 minutes turned into a much longer wait. It was only then that we found out the phone had actually been sent elsewhere for repair without our knowledge or consent. We ended up waiting at the shop for about 2 hours. The phone was eventually delivered back via Lalamove at around 9pm. This meant the total waiting time from the promised collection time was substantial and very inconvenient. To make matters worse, the phone was returned without my phone cover!! The repeated delays, lack of communication, and sending the phone out without informing the customer were disappointing. I hope the shop can improve on transparency and time management, as customers rely on the timelines provided.

1. I got this contact from Google. Communicated by WhatsApp and I was instructed to proce to this branch in Clementi to fix my phone screen there immediately. 2. Upon reaching the brach, the staffs there was unaware of my appointment & there was no part to fix. I got agitated & wanted to leave but the staff, Mr David profusely apologised. He further explained to me that the employee that manages the WhatsApp could be a Chinese national, possibly with poor coordination skills. He further assured me that he will arrange for Lalamove to send my replacement part immediately. I was skeptical but the Chinese national technician, Ah Kai was also assuring me by showing me the Lalamove app which shows that the part is in transition. I decided to sit at the shop and waited for the part to arrive as I am worried that I might get smoked further if I left the premises. 3. While I was there, I observed the 2 workers at the shop, and noticed that they are genuinely good at their job. They made small talk with me while I was anxious, telling me stories about how sometimes these misunderstandings happened. I told them I was rushing for time and I could have gone to the right place if the WhatsApp details was correct. They told me that this is loss for both sides as they need to spend money on Lalamove too... As a salaried employee myself, I understand where they are coming from. As a customer, I strongly suggest this outlet in Clementi and you can look for David and hopefully Ah Kai the phone technician is working there too. They work swiftly. Because of them I increased my rating from 1 star to 3 stars. Kudos to Clementi branch, thumbs down on the WhatsApp service. Wasted my time and your own company money. They could have simply sent me to the right branch.

Changed my S23ultra battery for $50. They accept cdc voucher. It's been 3days, no problem with my phone. Would return if I need such services again.

Is name ah Kai is good repair man good skill do my Samsung fold 4 the boss keep is man at the shop want u ask him anything he will do for me can come n find him at clementi blk 449 #01-255 You all can come n look up him