Downtown Air and Heat

5 stars. Michael I. with Downtown Air and Heat was prompt, professional, and very thorough. They were able to accommodate an emergency call and come out on Sunday, Mother’s Day, which I really appreciated. Even with it being a Sunday and a holiday, the price was very reasonable and they did not overcharge. Michael spent about three hours diagnosing my system and found issues that others had missed, including a faulty overheating damper motor, backwards heater wiring, and improper duct sizing from a previous installation that caused major airflow imbalance. He explained everything clearly, fixed the immediate damper issue, and focused on proper diagnosis instead of trying to oversell. I highly recommend Michael I. and Downtown Air and Heat to anyone who wants a company that responds quickly, diagnoses problems correctly, and treats customers fairly. I was very impressed with both Michael’s work and the company’s overall response.

Michael was great and informative. Even though there was nothing we could do to replace the motor since ours was very old. He still took the time to walk me through the whole process of the HVAC system and how they work and just let me ask a bunch of questions. Thanks for taking the time to explain things in detail and giving me a chance to feel more comfortable about making the choice to get a new unit.

Been using them and had their service plan for several years. Called in the evening last night and was able to get service today. Office answers quickly with an actual person. Technician Danny friendly and capable. Explained what went wrong so even I could understand it plus showed me part that went bad both before removing it and afterwards.

We have had really great experience with Downtown Our system has a dehumidifier in parallel with our a/c unit. The dehumidifier was failing and Downtown was able to tshoot it and get a replacement unit under warranty. I’m so glad that we found them- We’ve had other companies try to address the issue prior, and none of them were able to sort it. Downtown did! We had two amazing techs that were just awesome: Daniel and Melvin We recommend Downtown - they are great!

Bought a new Trane system from Downtown Air June 2024. I was concerned about the cooling at first. A technician came right out and ran diagnostics, made a couple of adjustments and all was well. Have had annual service calls since then including one today. System is great and the technician, Danny, could not have been more helpful. My experience is that Downtown Air does what it promises and stands behind it.