Bloom Digital

We have worked with the team at Bloom from our branding, through to website development and beyond. Working with the whole team has been transparent and timely, the design team were receptive and easy to deal with. We have worked closely with Hannah to manage our paid ads, she is extremely helpful and clearly explains our future directions and strategies. We highly recommend Bloom, and are very grateful for their support and guidance, thank you team!

I am writing this review after having my website live for around a year, which has given me enough time to properly evaluate what Bloom Digital delivered and how it functions in practice for my business. In hindsight, I would not make the same decision again. While the website looks polished on the surface, the backend has proven impractical for running a specialised ecommerce business. Creating product listings is extremely time consuming, to the point that we ultimately reopened our Etsy shop because listings there take a fraction of the time. The brand package has also been difficult to use outside the website. The colour palette appears to have been designed primarily for web use and does not translate well to real world collateral such as business cards, social media or email templates, which significantly limits its practical value. There were also ongoing disruptions during the build. Responsibility for the project frequently shifted between staff members as multiple unplanned absences of leave occurred, requiring repeated re-explanation of the business and resulting in an increasingly fragmented understanding of what the website actually needed to support. The training hours included in my package were not sufficient to confidently manage the site. The only option presented was to purchase additional training. Instead, I relied on external resources such as YouTube, Google and ChatGPT to learn how to operate large parts of the system myself. Since launch, the website has experienced multiple bot related incidents. In an earlier instance, I was required to upgrade to a more expensive plugin to address the issue, which was described as necessary for the site to function properly. More recently, a more serious incident resulted in key pages of the website being inaccessible during a period where a viral social media post was directing traffic to the site. This was not identified proactively. I became aware of the issue through customers, after which it had already been impacting the site for some time. Since then, I have sent over a dozen emails seeking clarification on how the website will be secured and supported moving forward. I have not received any meaningful response addressing these questions. During this same period, I have also been issued an additional invoice for a plugin on top of my usual billing, without any explanation of what the charge relates to or why it is required. Looking back after a year, the most concerning aspect of this experience is the gap between what was discussed and what has been delivered in practice. Critical issues such as site stability, monitoring, and security only became apparent once the site was in active use. For a project of this cost, I expected a stronger understanding of the business, a backend that was practical to manage, and infrastructure that could be relied upon without requiring additional ongoing, undisclosed charges. That has not been my experience. Over a period of weeks, more than a dozen emails have gone unanswered. The only response received has been from Felipe advising that Sara is unavailable due to her dog being unwell. I have not received any direct response to the concerns raised. I remain open to resolving these issues if Bloom Digital is willing to engage and provide clear answers. At present, however, I have been left without clarity on the stability or ongoing management of a website that is central to my business.

We’ve had a great experience working with Bloom as SKYN’s SEO and digital marketing partner. Sara and the Bloom team are incredibly knowledgeable, proactive and genuinely invested in our business. They take the time to understand our brand, industry and compliance requirements, and consistently deliver clear strategy, thoughtful advice and measurable results. Communication is always easy, transparent and timely, which makes a huge difference. Highly recommend Sara and the Bloom team to any business looking for a reliable, strategic and results-driven digital marketing partner!

I was recently referred to Bloom after struggling with Facebook-related issues for several days. Hannah resolved everything quickly and efficiently, despite the problem being quite technically intricate from my perspective. She is highly personable, listens carefully, and was able to identify and fix the issue without delay. I really appreciated her professionalism and clear communication throughout the process. I will definitely be working with Bloom again. Kind regards, Jeremy

Bloom Digital has been with me since the humble beginnings of my business, and I couldn’t have asked for a better team to grow with. They created my logo, built a beautiful website, and now take care of my marketing — and throughout this entire journey, they’ve felt more like family than an agency. I cannot thank them enough, especially Sara, Charlotte, Rheanna, and Hannah. Their creativity, professionalism, and genuine care shine through everything they do. I’m beyond thrilled with what they’ve created for Hermona Health, and they’ve given me so much confidence in the future of my business. Highly recommended to anyone wanting not just a marketing team, but true partners in their growth.