Best Denki (Ngee Ann City)

Hi Best Denki I went to Best Denki Taka on 1 Jun seeking advice on how to set up Lenovo Thinkpad which I bought from Best Denki at CEE. Once I was at Best Denki Taka, a staff told me to wait. After a short wait, Vincent Ng, your sales specialist came and attended to me. Vincent answered my queries patiently and clearly. He was very attentive and sharing his knowledge on laptop and even on smartphone. He truly displayed the qualities of a good sales person ie professional, listen with heart and knowledgeable in the area of their work. Thank you, Vincent once again for the excellent service. Best Regards Ai Ling

We had a really great experience with Mr Azmir. He was incredibly attentive from the start and took the time to understand exactly what we needed, especially with the recent humid weather making it quite uncomfortable for us. He patiently explained the different EuropeAce coolers, breaking down the features in a way that was easy for us to understand, and guided us towards the most suitable option rather than just trying to sell us anything. What stood out the most was his level of service — he truly went above and beyond to make sure we were comfortable with our choice and confident in our purchase. We really appreciate his effort, professionalism, and genuine care. It made a big difference to our experience, and we’re very thankful for his help. ❤️❤️❤️❤️❤️❤️

I am a regular at Best Denki. I usually go to Plaza Singapura (PS) branch but I came here this morning cos the product that I wanted was not available at PS. I was informed by the customer service via WhatsApp to go to the best Denki at Ngee Ann to see the display set. I find the staff here very switched off, not very willing to serve customers. To be precise its the senior staff that seemed unfriendly and unhelpful. The younger staff were more friendly and helpful when requested. They later told me that they were busy. I think you need to retrain the older staff to be more responsive otherwise don’t put them to work in the front line. I hope I don’t have to come to this branch in future.

I would like to share my disappointment regarding my recent shopping experience at the Best Denki outlet in Ngee Ann City. During my purchase of a refrigerator, I was informed that there would be a delivery charge of $30. However, at no point during the transaction did the staff ask whether I was a Best Denki member or inform me about the membership benefits available. After returning home, I took the time to read more about the membership program and discovered that members are entitled to free delivery for eligible purchases. I also realized that I already have a valid Best Denki membership. Unfortunately, this was neither verified nor brought to my attention during the payment process. I am disappointed that this information was not communicated to me, as it resulted in me being charged a delivery fee that I may not have needed to pay. I hope Best Denki can review its customer service procedures to ensure that membership status and benefits are properly checked and explained during future transactions. I would appreciate your assistance in looking into this matter and advising whether the delivery charge can be reviewed.

Recently, I purchased a Samsung The Frame TV from Best Denki. I would like to compliment Mr. Jonathan Yap for his excellent pre- and post-sales service. Pre-sales: Jonathan attended to all my enquiries diligently and was very patient, even though I did not make a purchase during my first visit. On my second visit, I decided to purchase the TV and approached him again to complete the sale. Post-sales: However, I had a poor experience with the installation company( Outsource) —who was rigid in their requests—Jonathan stepped in to help resolve the issue amicably. He even went the extra mile by arranging for Samsung staff to provide an on-site introduction to the TV. Good job, Jonathan, and thank you so much for your outstanding service