BCT Consulting - Managed IT Support Fresno and Web Design

★ 1 · Mike Walton · 4 months ago

As of today, I have gone 11 days without access to our business email. Our company relies on email for daily operations, and BCT has completely failed to restore service, provide transparency, or take accountability. The so-called “temporary” continuity platform they pointed us to is incomplete and unreliable. It does not provide full access to our email history and is missing large blocks of messages. This is not a solution, it’s a stopgap being used to try and mask a much larger failure. Over the course of this outage, multiple members of our staff were verbally told by BCT personnel that “40% of their servers failed.” However, after a week of outage we asked for a written explanation via email, and BCT refuses to provide one. They responded in writing stating it wasn’t actually a server issue (contradicting the past week of what our staff had been told) but then refused to state what the issue actually was. To date, they have provided: No written explanation of what actually failed No ETA for recovery No confirmation of email integrity No accountability from leadership Instead, they continue to respond with vague statements like “we are focused on fixing the issue,” while avoiding direct answers to basic questions about cause, scope, or timeline. Every request for clarity is met with deflection. We have repeatedly asked what caused the outage. We have repeatedly asked when it will be fixed. We have repeatedly asked whether our emails even still exist. None of those questions have been answered. For a company that markets itself as a “managed IT services provider” and charges “ongoing monthly fees for “unlimited” reliability and rapid response, this level of service is unacceptable. Eleven days without business email, no explanation, no ETA, and no transparency is not just poor service, it’s operationally dangerous. Based on our experience, do not trust BCT with mission-critical systems. If your business depends on email, uptime, or honest communication during a crisis, look elsewhere.

★ 5 · David M.S. Smith · 4 years ago

I've used BCT Consulting's Xobee VoIP service for years now. The quality is spot on. The support is terrific. Pricing is about the best you can get. And the service and the support from the techs and managers there -- time and time again --- is flat out superb. They may be in Fresno while I'm in Tampa Bay, but I would not consider switching my business VoIP service to a cheap-rate or local company for anything.

★ 5 · Barbara Godfrey · 8 years ago

The staff at BCT have been excellent in solving any phone problem for our company. Chris was professional and has helped with our computers too. We are exclusively on MACs. Thank you!

★ 5 · Ashley Menser · 6 years ago

They are the best. REAL people with real experience that take the time to find solutions that meet the needs of their clients.

★ 5 · Devon “Devon Rawn” Rawn · 4 years ago

Good people, and very knowledgeable in what I needed