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Amazon Web Services Japan G.K
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Unscrupulous Seller and Terrible Customer Support During the purchase process, I realized the seller's poor reviews and canceled the purchase. Based on the seller's negative reviews, I canceled the purchase. The next day, I sent a message on Amazon requesting a cancellation, but received no response. To be honest, everything up to this point was as expected (unscrupulous people exist everywhere), but Amazon's response was the worst. I contacted customer support via chat and phone, but they kept repeating, "We'll try contacting the seller as well" -> "If the issue persists within 48 hours, please contact us again" ("We can't force a cancellation"). It seems their approach to dealing with this issue is to wait for time to pass. (Two weeks after requesting cancellation and no response => It's obvious to anyone that the seller is either ignoring my messages or not even looking at the screen.) There's absolutely no point in having a phone line. What customers want isn't a place to handle complaints, but a way to quickly resolve any trading problems that arise and end the trading session, right? I'm actually impressed that a big tech company is using such a primitive troubleshooting method in 2026. Well, if they decide to invest somewhere, I'm sure this kind of outsourced phone answering work will disappear in an instant. I'm so shocked I don't want to write anymore, but I hope that sellers who are clearly malicious (who regularly behave in this way) will be banned as soon as possible.
I shop at Amazon every month, but since the delivery company changed, I've been receiving misdeliveries. I've been contacting them every month for a year and a half, but nothing has been done. When I told my superiors, they just lied to me. The customer support is terrible.
The refund is taking too long. If you chat multiple times a day, they'll think you're a troublemaker and block your chat. It's because the refund is taking too long, right? When I asked if they were in breach of contract, they said they couldn't answer. I don't want to use their service, but there's something I want. I'll just order it quickly and close my account.