Akinsoft

In June 2025, I purchased computers, barcode scanners, barcode printers, and other hardware, along with Akınsoft WOLVOX software, for three shops I opened in Manavgat. The person I was directed to during the sale performed the installations and prepared the label designs, but later informed me that the barcode scanner sold to us did not support the label structure we were using, meaning the wrong device had been sold. Following this, we repeatedly contacted the same person seeking a solution. He stalled us for weeks, first claiming to be ill and promising to return later. Then he informed us that he had left the business due to health problems and transferred it to someone else. We also had great difficulty reaching the person he referred us to; they came to the shop once and reiterated that the devices were incorrect and did not support our labels. As a result, we had to purchase new labels, but we were almost never able to reach this person by phone. They kept stalling us, saying, "I'll come this week, I'll stop by that week," and never returned. With the end of the season in October, we waited, hoping to find a solution in the new season. When we tried to contact them again in February, we couldn't reach anyone. Throughout this process, we also experienced significant difficulties reaching the head office. Finally, I reached Ms. Burcu at the head office, who said she had directed us to another dealer in Manavgat. However, this dealer also stalled us for about two months, then stated that they were very busy, that the head office had shifted the responsibility to them, but that it was impossible for them to provide any support. After all these negative experiences, I called Ms. Burcu again and informed her that we wanted to return the products. Despite this, she said that a return was not possible, that Akınsoft had done everything they could regarding the installation, etc., and that the responsibility for our inability to reach them was entirely ours. She stated that the only thing she could do was direct us to another dealer in Antalya, but that this would be for a fee.

Unfortunately, we did not receive any of the training, installation, and 24/7 support services that were initially promised. We have previous experience working with different software companies and well-known brands in the industry; however, despite this company's high pricing policy, the quality of service fell far short of our expectations. We often received no response when we created support requests. We largely had to learn the system ourselves. Furthermore, we had directed our team members, who have worked in our company for years, to this system, but Mr. Taylan's tone and approach during the communication process were extremely disturbing. Instead of solving the problem, we were met with a reprimanding attitude. In addition, the fact that even basic support and information processes were considered "extra charges" seriously inconvenienced us. For all these reasons, we decided to change our system. This was one of the worst software/support experiences we have ever had.

I bought a control panel from Akın Soft for my business, but they never provide after-sales support. They absolutely do not return calls or answer emails; they only respond after a heated discussion. I strongly advise against them; stay away.

The company employees are very arrogant and disrespectful; their customer service is terrible. I've been using Akınsoft ERP program since 2009, but they're demanding money for an update. I'll pay, no problem. It's impossible to reach a single person. I tried to contact them for 30 days straight and finally gave up. Never, ever buy this program. There's no one to talk to, but if you say you'll buy a new license, 100 people will call and come to you.

We purchased e-commerce software from DEMİLLER Software on August 5, 2025. After receiving payment, they neglected us, and our requests went unanswered. When we requested a refund, they told us to email their legal department, which we did, but it was not accepted. They then instructed us to contact the distributor we had problems with again and continue the process. THE E-COMMERCE PACKAGE HAS MANY DEFICIENCIES.