Air Masters Heating & Cooling

Air Masters exceeded our expectations with a new Mitsubishi heat pump system installed the week before Christmas. As someone with a technical background I can be a tough customer to please, but frankly we were blown away by the high quality work and excellent communication in every aspect from sales through design, installation, and customer support. It was a pleasure to work with people who have top notch experience, skills, attention to detail, and positive attitudes. Thank you so much to Mike, Vincent, Brian, Connie, Audrey (Recommend Mike Nottingham in sales to get started)

This is such a dream team. We’re going on 3 years this summer with our new unit. From scheduling with Connie, to Rashad helping us identify the right unit, plus helping connect us to Vincent when we had issues which was unrelated to the system or their team’s work; our air quality was being impacted by an outside factor. Vincent patiently worked through details to handled our concerns graciously and directly. Helping identify a clear path forward to troubleshoot. The actual install crew and maintenance team has been so professional every time they’ve come as well. We feel so secure having our system with the care and guidance of everyone on their team.

We received multiple quotes for installing a ductless heat pump system in multiple rooms in our newly purchased home. The system was to replace a nearly 50-year-old baseboard heating system. Air Masters' communication and responsiveness were quick and professional. Rashad was our main contact and he provided all of the information we asked for plus more; references, photos of previous jobs that included the options we wanted, on-site quotes to help us navigate the best options, and Air Masters offered a great borrowing option. Unlike other providers, they had all of the equipment in stock and worked with our schedules for the installation, follow-up visits, and inspections. The inspector even complimented their high quality work. The installation was seamless. The two installers couldn't have been friendlier. They cleaned up every day before they left, were on time, and showed us how to use the units before they left. We highly recommend Air Master's for any heating and cooling needs.

Air Masters is the best in the business. Everyone that I had contact with was nothing short of fantastic. Connie and Tarsilla in the office, Brian and Audrey for installation, and Rashad who was the first person we met from Air Masters. This company went above and beyond to help me with the trouble that I was having with my HOA, including the owner who took their time to speak with my HOA about my heat pump installation. I cannot recommend them enough to anyone who needs a heat pump installation. Thank you Air Masters team for everything!

We purchased a Lennox furnace and air conditioner through Costco about six years ago. Costco’s contracted company came out and installed the system. Over the past six years we have had the contracted company out fairly regularly as we continued to have issues with the system. This year I contacted Air Masters to troubleshoot the system. AC came out and performed a leak test and was able to locate a manufacturing defect consisting of about a dozen tiny holes. Initially Lennox didn’t want to honor the warranty, but they had not met Teresa… She spent FOUR hours getting transferred from person to person until she finally got them to honor their warranty. Needless to say, we have found our HVAC company for maintenance, repair, and should the need ever arise replacement. I can’t thank the entire team enough!