Acosta Gráfica S.L.

I want to express my gratitude for the wonderful service I received. The women who helped me were incredibly friendly, approachable, and kind from the very first moment. I arrived with a problem related to a photo, and they not only helped me solve it but also took the time to explain different options so that the result would be even better than I expected. It's a pleasure to find people who work with such professionalism, patience, and a positive attitude. It's clear they care about the customer leaving happy, and that makes all the difference. I will definitely return and recommend them to anyone who needs their services. Thank you so much for everything!

I went to this physical store in La Laguna to buy a gift, a cap. I needed two words printed in the center of the cap. They told me I had to buy the caps myself and design the lettering myself. Okay, so I went and bought them. The next day I went to the store, showed them the design and the caps, and there were no problems. They took my payment and said they would call me when the order was ready. After three days, they called and told me they couldn't do the printing because of the stitching and that they wouldn't be responsible for the result if they did it the way I wanted. When I insisted and said I wanted them as we had initially discussed, they refused to do the order. I had to pick up the caps and they refunded my money. And I'm wondering, why did they make me buy and design the caps for nothing? Why didn't they warn me about this when I brought them in? Why didn't they tell me to buy seamless caps? Anyway... the worst part is that there was a deadline for the delivery of this order... disappointing.

I ordered several mugs as gifts. But this is the first time I've received one so dark, and the photo is even cropped on one side. I've had the same result at different print shops with the same image quality and size.

I always get my binding and photocopying done here! Excellent service and very good prices :)

The order management was disappointing: a month's delay with no clear communication and, on top of that, an arrogant attitude when asked for explanations. They not only failed to meet deadlines, but also failed to recognize the importance of the order and treat the customer with respect. Their method is to constantly make excuses about their printing process, which supposedly causes the delay, and then, with an apology, they resolve it, but they still charge you. A frustrating experience from beginning to end.