Ace Handyman Services Southern Maine

From start to finish working with Ace Handyman Services Southern Maine was a professional and courteous experience. Setting up the appointments, managed by phone and email by Nicole and Kate was informative, easy, and pleasant. This was important because I was admittedly stressed by a job that had been bungled by a previous handyman and a no-show by a second handyman. Ace kept us informed, we always knew who was showing up at what time. Jordan came the first day and successfully lowered a large pendant light that had been previously installed too high. No easy task since the previous person had cut the extra cord. For our second visit Jordan and Jordan2 returned to install a very large fixture from a 10 ft ceiling. We so appreciate the care that they took and the quality of the work. We are delighted!

Ace Handyman is an excellent company to hire for your home improvement and repair projects. Their customer service and communications are outstanding. They provided us with an expected timeline and estimated costs for exactly what services they would provide. They completed the job in an expert manner for less money and time than estimated. They installed five huge new construction windows on our porch by removing old wooden screens, building new framing and installing new sliding windows. Their on time quality service is very impressive. What a great option to have in Maine for quality craftsmen!

Totally professional. Arrived on time. Got right to work in addition to being professional, the two gentlemen were very, very nice. It was a pleasure to have them in my house. All the work was completed and it looks really nice. I’ll definitely invite them back when I need some more help

Ace Handyman Services are not connected to your local Ace Hardware store, it is an independently owned franchise. Pay is by the hour, plus travel fee, not by the project. Our 1st service they sent out 2 guys for 4 hrs = 8 hrs at a cost of $1,090. We had multiple small projects they finished 6 in 8 hrs. We felt they worked a bit slow but did a pretty good job and they were nice guys. One of the projects was a pocket door which has required multiple additional visits for a variety of reasons. We asked them order the hardware for the door, they suggested we order it to save the mark up & emailed a link to order from HD. Visit #2, 3 projects and of those they stated 2 items had missing parts, what are the odds? Because we had ordered the hardware we paid the hrly rate for a guy to drive to and from HD to pick up new hardware. We asked to speak with the owner who kept repeating their business model & pricing structure (which we knew). He said it was against company policy for us to be advised to order rather them. Unsatisfied & very bad customer service from the owner, who I believe is an absentee owner. 3rd visit, still unfinished after 8 hrs and the guy cut 1 inch off my brand-new door and installed the handle upside down. 16 hrs & $2.090 in for these small projects. Owner will state the policies & business model when it benefits them and he said the hardware showing on a pocket door is to be expected. What?! Not true! Here is what they don’t’ do, they don’t “guarantee satisfaction” or give you an estimate of the hrs for your project, see photos of the invoice, signed on a cell phone at time of payment. Owner complained about utilizing company vehicles, tools, office staff and travel time. That’s what owning a business is, income and expenses! I do not recommend this company, beware.

This is the third time Steve has worked on our house and we have more work we’re counting on him for. Frankly, I was completely overwhelmed by the amount of work the house needed and had no idea where to start. Steve came and had a clear vision of what order would make the most sense. He told me what should be done ASAP to prevent further damage, what I could save money on by doing myself and what could wait till fall or winter. He also is knowledgeable about where you can save money on a job and where it is worthwhile to invest a bit extra because it will save you money down the line. I feel that he keeps my financial interests in mind when advising me. Every time he comes I am impressed by the quality of his work. He cleans up after himself and his work ethic is impressive.