感動ハウス

We recently purchased a newly built house. Our meeting with the sales representative made the decision-making process very smooth. We are grateful for the kindness and attentive service we received from everyone involved. We were also very grateful for the smooth progress of the exterior construction work. We look forward to creating many memories in our new home. We look forward to a long and fruitful relationship with you.

It's been 22 years since we built our house with Kandou House. In recent years, the water heater and faucet have reached the end of their lifespan, but there are no particular problems with the house itself, and there's no dullness in the exterior walls, so we feel at ease. Above all, we feel that the after-sales service is very thorough. Even though it's been a while since we purchased the house, they were always courteous and helpful.

The sales staff speaks to customers in a very casual manner. They seem to have no idea that they are selling something worth tens of millions of yen. They also show up at my house unexpectedly without an appointment. At the front door, they talk about things like financing and loans, things that we haven't even discussed in detail yet, and they make rude remarks while looking down on me. It's none of my business. It's the worst, to say the least. It's damaging to the image of the entire company, isn't it? I think they should improve this immediately...

They explained everything to me in detail and helped me with the procedures. I was able to proceed to the purchase without any problems, so I feel at ease, even with the after-sales service!

The problem stemmed from the sales response, not the construction itself. There was a combination of insufficient explanation and misinformation, plus suggestions that felt excessive and inappropriate, which left me feeling confused. I had hoped for a solution through discussion, but their response was not one that I could trust.